About AdamPandora

AdamPandora · ‎07-20-2021

Thanks for following up, @Keysean2. The next time it happens, can you please send me a screenshot of the now playing screen when it is playing the incorrect track? Thanks again for working with me on this. 🤝

AdamPandora · ‎07-20-2021

@Jeff11 What are the names of some of the songs that aren't showing in your collection? Can you please send me a screenshot of what you are seeing? Thanks for working with me on this. 🤝

AdamPandora · ‎07-20-2021

Welcome to the Community, @Blbatx25! Feel free to reach out if you ever have any questions. 😁

AdamPandora · ‎07-20-2021

Woooooo! Happy Birthday, @AlyssaPandora! 🎉

AdamPandora · ‎07-19-2021

Thanks for following up, @NinteysGurl. If you haven't already, I would recommend running through the standard troubleshooting steps here: iOS Troubleshooting If the issue persists, would you mind sharing more information about your device? We'd like to report this over to our engineering team on your behalf. Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝

AdamPandora · ‎07-19-2021

@jcmjer1 Are you able to sign out of the account that is currently logged in on your device? To sign out of the current account on a computer, click the icon (initial or picture) in the top right corner of the page and select Sign Out. You should then be able to sign back in using your account credentials. Let me know how it goes.

AdamPandora · ‎07-19-2021

Thanks for following up with that information, @Alters06. The link provided in that advertisement can be found here. Hope this helps!

AdamPandora · ‎07-19-2021

Thanks for following up with that screenshot, @Derubbio7. If you haven't already done so, please try running through these troubleshooting steps: Troubleshooting for Android Devices If that does not resolve the issue, I'd like to report your feedback to our engineering team. Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know what you can find out.

AdamPandora · ‎07-19-2021

@Alters06 If you are looking for more information on a particular advertisement you heard on Pandora, we'd be happy to look into it for you. Please include as much of the below information as possible: What additional information are you looking for about the ad? How are you accessing Pandora? Are you on a computer, phone, tablet or in-home device (TV, Xbox, Blu-ray player, etc.)? Was it a visual ad, an audio ad, or a video ad with audio? Which of your station(s) did you hear/see it on? Let me know.

AdamPandora · ‎07-19-2021

@Keysean2 What is the name of the playlist you are saving that track to when it changes? Also, the next time it happens, can you please send me a screenshot of the now playing screen when it is playing the incorrect track? Thanks for working with me on this. 🤝

AdamPandora · ‎07-19-2021

@Heymare66 Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening!

AdamPandora · ‎07-19-2021

Thanks for following up, @mpdolan181. It may also help to run through the following troubleshooting steps: Chrome Troubleshooting Let me know how it goes.

AdamPandora · ‎07-19-2021

@skarmartin I moved your post over to this existing thread: Ad-blocker with Free Account Check out the accepted solution to this thread for more information about managing your ad-blocker settings. Hope this helps!

AdamPandora · ‎07-19-2021

@mpdolan181 Could you tell me a bit more about what is happening? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? In the meantime, it may also help to run through the following troubleshooting steps: Chrome Troubleshooting Let me know how it goes.

AdamPandora · ‎07-19-2021

@recumbo Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening!

AdamPandora · ‎07-19-2021

@wendelenn I moved your post over to this existing thread: Shuffle doesn't play songs from all selected stations I've added your feedback to the ticket we have open with the engineers who are working on this issue. Thanks for your patience in the meantime!

AdamPandora · ‎07-19-2021

@thunderspeak You should be able to manage your settings to prevent Pandora from starting immediately when you launch the app. To view your Auto-Start setting from a mobile device: Tap Profile and select the Settings gear in the top right corner. Select Advanced. Let me know if you continue to run into issues with this.

AdamPandora · ‎07-19-2021

No worries, @NinteysGurl. Does your phone ever overheat when using any other app you have installed on your phone? Or does this only happen with Pandora? Let me know.

AdamPandora · ‎07-18-2021

@recumbo I moved your post over to the Desktop space. Could you tell me a bit more about what is happening? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Does this only happen when streaming on Firefox? Or does the issue occur on all browsers? +++++++++++++++++++++++++ In the meantime, I've also enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Firefox Troubleshooting Let me know how it goes.

AdamPandora · ‎07-18-2021

@Derubbio7 Can you please send me a screenshot of the error message you're seeing? You can add it by clicking on the camera icon found in the Reply box: Thanks again for working with me on this.

Re: The Song I Selected Keeps Getting Changed To A...

Re: my collection

Re: Introduce Yourself

Re: Happy Birthday, AlyssaPandora! 🎉

Re: Phone over heats

Re: unable to access my account

Re: Ad inquiry - Locating a recently played ad

Re: How can I see my followers? It comes up as all...

Re: Ad inquiry - Locating a recently played ad

Re: The Song I Selected Keeps Getting Changed To A...

Re: Sound Quality

Re: Desktop Pandora music skips like vinyl

Re: Listening via Vivaldi

Re: Desktop Pandora music skips like vinyl

Re: Pandora won't play...

Re: Shuffle Stations Doesn't Work

Re: How to stop music starting automatically?

Re: Phone over heats

Re: Pandora won't play...

Re: How can I see my followers? It comes up as all...

Pandora for Creators Community