@Joeyjofly Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Also: Does this only happen with one podcast, or any that you choose? If only one podcast, what is the name of it? Let me know. ... View more

@1214 I'd like to know what browser you were using when that error message popped up as we have been unsuccessful in reproducing the issue you reported. You should be able to initiate a Premium Session when selecting Hillbilly Homeboy (Explicit) as long as you are using one of our supported browsers. Can you please let me know if that screenshot you sent over popped up when streaming Pandora over Internet Explorer? If not, what browser were you using? +++++++++++++++++++++++++ If you'd still prefer to cancel your subscription, you can find instructions how to do so here: Manage subscription: Direct Billed ... View more

@Settsu I'm happy to help look into this further. Can you please send me a screenshot of the next prompt you receive to upgrade to Pandora Plus? Thanks for working with me on this. 🤝 ... View more

@Josiahgoshorn I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

@marissa0630 Someone from our support team will be reaching out to you privately via email to help look into this further Please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@mmmpjayyy I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@1214 What browser were you streaming Pandora on when that error message popped up? Let me know. ... View more

@rlw I moved your post to this thread since you have a similar question: Will I lose my collection after canceling Premium? When you downgrade from Pandora Premium to Pandora Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Pandora Premium. That being said, you will need to go through the process of re-downloading any content you want for Offline Mode. In the meantime, you will have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety. Hope this helps! 😁 ... View more

@1214 I'm happy to look into this further. Does the same error message pop up when you attempt to initiate a Premium Session on Google Chrome or Firefox? If so, can you please send me a screenshot of that error message on either of those browsers? Let me know. ... View more

@Vw We're happy to look into this further. Please follow up with the information @AlyssaPandora requested in her message above. Thanks for working with us on this!  ... View more

@1214 I see what the issue is - it looks like you mentioned you stream Pandora using Internet Explorer. We no longer support Internet Explorer. Please use one of our supported browsers for listening to Pandora, like Firefox, Chrome, Safari, or Microsoft Edge. Hope this helps! ... View more

@jessyspets I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@K80doll To clarify, that playlist doesn't appear to be a part of your collection, so there isn't a way to delete it. Additionally, there isn't currently a way to delete your search history in the app. This being said, as you continue to search for new content in the app, whatever is currently showing will eventually drop to the bottom of that list, and out of view. Hope this helps clarify.  ... View more

@Palmerkg6 I moved your post to this existing feature request: Import my own music / Upload music from other streaming platforms Make sure to upvote this thread with a ❤️as well to express your interest in seeing it added to the service. Hope we continue to see you around the Community!   ... View more

@120975 I checked on my end, and it doesn't appear the Pandora account connected to your Community profile is upgraded yet. You can now apply for the student rate from our website. Let me know if you continue to run into issues with this. ... View more

@Nani1316 To clarify, is this only an issue when attempting to sign into your account on a computer? Are you able to access your account from a mobile device using the same credentials? Let me know. ... View more

@jessyspets To clarify, is this only an issue when attempting to sign into your account on a computer? Are you able to access your account from a mobile device using the same credentials? Let me know. ... View more