@Loco30 Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. If you continue to have trouble, please send over a screenshot showing the status of the downloads: Tap the Profile tab and then the Settings gear in the top right corner. Next select Offline. You should now be able to view a progress bar indicating the current download status. Take a screenshot of what you see here and attach it to your direct reply to this email. Let me know how it goes. ... View more

@vwhwang Thanks for following up. Can you please send me: a screenshot of a track you are attempting to add to your playlist a screenshot of what you are seeing after you select Add to Playlist a screenshot of what you see after you attempt to add that track to your playlist Thanks again for working with me on this! ... View more

@Klneukom Nice to see you around the Community. 👋🏽 I can confirm that your subscription to Pandora Plus through Apple is still active. Could you tell me a bit more about what is happening? To clarify, are you having trouble signing into the actual Pandora app? Or are you having issues signing into your Pandora account through the Sonos app? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Let me know. ... View more

@g2man Thanks for posting to the Community. 👋🏽 Could you tell me a bit more about what is happening in your specific situation? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

@Acnhlover Could you tell me a bit more about what is happening? Does Pandora only freeze when an ad is about to play? Also are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@Dorijoy677 Nice to see you around the Community. 👋🏽 Senior discount: Unfortunately, we do not currently have any senior discounts available on our service. I recommend checking out this existing feature request, and upvoting it with a ❤️to express your interest in seeing it added as a subscription option: Senior Discount +++++++++++++++++++++++++ Google Play subscription: I do see your account is currently upgraded to Pandora Premium through Google Play. To clarify, dd you need help canceling the subscription, or downgrading to Pandora Plus? Let me know. ... View more

Thanks for the introduction, @Hapiiiee! I grew up in the Bay Area, and Santana's music was definitely played around the house daily. 🎶🎸 Hope we continue to see you around the Community! ... View more

@DeathofRats Thanks so much for reporting this. I have passed your feedback along to our curation team so they can further investigate. 🔎 ... View more

@vwhwang You should be able to manually add tracks to your My Thumbs Up playlist. To add a currently playing track to your My Thumbs Up playlist: Start on the Now Playing screen for the current track. Tap on the ellipsis below the album art. Select Add to Playlist and select My Thumbs Up playlist. To add other content to your My Thumbs Up playlist: Search for the content you'd like to add to your playlist. If you're on a computer, hover your mouse over the name of that content and select the ellipsis. If you're on a mobile device, you'll want to press and hold the search result to pop up the overflow menu. Select Add to Playlist and select My Thumbs Up playlist. If you continue to run into issues with this, please send me: a screenshot of what you see after attempt to add that track to your playlist the name of the track/artist that you attempted to add Thanks for working with me on this. 🤝 ... View more

Happy to hear you are enjoying Pandora Modes, @fruman44. It's definitely one of my favorite features as well. 😄 Hope we continue to see you around the Community!  ... View more

@Swandman I moved your post over to the My Collection space. Can you please send me the link to a specific track that plays in a different language when you select it? I'd like to take a closer look. Thanks for working with me on this. 🤝 ... View more

@henrysneath If you still have access to that Pandor account, you should be able to delete it on your end. You can do so from your mobile device by going to your Station List, tapping the menu icon and opening Settings > Account > Delete Account. You can also delete your account from a computer using the following steps: Click the icon (initial or picture) in the top right corner of the page. Visit Settings and then Account. Click Delete Pandora Account at the bottom right corner of the page. Let me know if you run into any trouble with this. ... View more

@greg230 I moved your post into this existing thread: How to share content with family plan What you will need to do is share her content that is currently on your account, to her personal account. Check out this help page article for more information on how to share that content with her. +++++++++++++++++++++++++ Another thing I wanted to ask about is if you were having trouble adding her to your Family Plan as well? I checked your subscription settings, and it doesn't appear the invitation you sent has been accepted yet. Make sure she also goes to the invitation that was emailed to her, so that she can accept and officially join the plan. Let me know if she runs into any issues with that. ... View more

Always happy to help. 😁 ... View more

@caldella Nice to see you around the Community. 👋🏽 While I am also not positive on what those specific tracks would qualify as, I'm happy to pass your feedback along to our curation team so they can look into it further. Thank you for reporting these!  ... View more

@Willow_Oak I moved your post over to the Other Devices space. To clarify, does Pandora only buffer when connecting to your Russond system from your mobile devices? Or does it also happen when streaming Pandora through both your Android and iOS devices through the Pandora app (without connecting to that sound system)? Let me know. +++++++++++++++++++++++++ In the meantime, try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves. Let me know how it goes!  ... View more