@hanson76574 Welcome to the community!
It sounds like you may have more than one Google Play profile, or another Google Play account under an alternate email address. I'd recommend making sure you're signed into your main Google Play profile. Or, if there is another email address you'd like me to check under, please let me know and I'll be happy to see if I can find it for you. (That email address will end in "gmail.com.")
Otherwise, you can reach out to Google Play directly, and they will be able to advise you using your payment information.
Thanks for your understanding!
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