Pandora Update: 12/23/22
Thank you for confirming that this now fixed. I am closing this thread out to future replies and marking as resolved.
If you run into trouble with your Amazon Fire TV or Firestick in the future, please create a new post, and reference this thread if it's a similar issue.
Thanks again!
Pandora Update: 12/21/22
Hello everyone!
A fix has been recently pushed out that we believe will resolve the issue with the grey screen. In order to ensure that your device receives this update, we advise you to uninstall and reinstall the Pandora app.
Let us know how it goes!
Pandora Update: 12/20/22
Hi all! Thanks for posting!
If you're having trouble with Pandora on your Amazon Fire devices, we've heard from some users that unplugging the device for a minimum of 30 seconds and then plugging it back in has helped them.
Additionally, if your device allows, I would also try clearing the data and the cache. For specific steps I would reference the manual for your particular device. The steps below may be helpful for some TVs.
On the supplied remote control, press the HOME button.
Select the Settings Gear icon ⚙️
Follow the steps according to your TV menu:
Select Apps → See all apps → Show system apps.
Select Apps.
Under System apps, select Pandora.
Select Clear cache, then select Ok.
If the issue still occurs, move on to the next step.
Select Clear data, then select Ok.
If displayed, select CLEAR ALL DATA, and then Ok
In the meantime, I've passed this along to our engineer team for further investigation. Those that have already posted to this thread, I've gone ahead and added you to our ticket.
If you're new to this thread, please include the model of your Amazon Fire device in your post and we'll be sure to add you.
Updates will be posted in this thread as they are made available to the community team.
Thanks for your patience in the meantime!
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