Hi @hewettron  Unfortunately, we don't provide phone support but I am happy to help here on community. Since you mentioned that you are using a Samsung Galaxy and I don't see a connection through you upgraded account it sounds like you may be logged into another account. I recommend logging out of the current account, and logging back in with the email associated with your upgraded account. For privacy reason, I'm not able to post the entire email here, but the email begins with hewet*******@*****.com. From your Pandora app: Tap on Profile Tap on Settings (The gear icon in the top right corner) Scroll down and select Sign Out If you continue to have trouble, I'm happy to escalate to our Care Team to further assist. Let me know how it goes.   ... View more

Hi @mountainmike100  Welcome to community! Sorry for any trouble upgraded to the Premium Military plan. Since we may need sensitive information to further assist I've escalated your post to our Care Team to further help. They'll be reaching out via the email associated with your Pandora account. Please be on the look out for their reply. Thanks for your patience in the meantime. ... View more

Hi @hewettron  Welcome to community! The account associated with your community profile is already upgraded to Pandora's Premium Military plan, and has been since March 5, 2024. If you are receiving ads, I recommend verifying the account you are logged in with. Looking at your account, the only device I see is an Android that was last connected from 2014. If you continue to have trouble, let me know the make and model of the device you are having. ... View more

Hi @Kayjgoff  Welcome to community! What is the make and model of your TV? ... View more

Hi @goofylu  I can help with this. I've gone ahead and removed your Yamaha from your Pandora account. When this takes affect it should automatically log you out. Then you can log back in and try again. I would recommend power cycling your Yamaha by unplugging it for at least 5 minutes before logging back in. Let me know if you're still having trouble.   ... View more

If you or anyone you know ever needs a little extra emotional support, please call the National Suicide Prevention Lifeline: 1-800-273-TALK (1-800-273-8255), or you can text HOME to 741741 to communicate with a trained crisis counselor. The call is free and confidential and crisis workers are there 24/7 to assist. We encourage you to use Lifeline ... View more

Hi @doug_vender  Welcome to community! Looks like you may have been able to remove your connected device. Are you still having trouble? If you are, try power cycling your Yamaha by unplugging it for at least 5 minutes. ... View more

Thanks for trying, @leash444, appreciate it. I've updated my note to our engineering team that this happens when connected with Bluetooth and USB. Can you please confirm the following info: Make and model of your Android: OS version: Pandora version: Thanks again for trying. ... View more

Hi @melannbow  Welcome to community! Sorry to hear this is happening! I'm happy to pass this along to our engineering team. Can you let me know the iOS version and Pandora version you're on? Thanks! ... View more

Hi @CraftyCatMom2  I've passed your feedback along to our curation team to review further. Thank you! ... View more

Hi @Anniepal  Welcome to community! There isn't an option to delete your playlist on the device you are using? Can you let me know the make and model of the device you're having trouble with? In the meantime, I'm happy to take a look. What is the name of the playlist(s) you'd like removed? If the playlist doesn't appear after you've filtered your collection by playlist, where do you see it? ... View more

Hi @dessiford  Welcome to community! Unfortunately, sorting songs within a playlist is not a feature. There is feedback for this idea in our Ideas Board. I've gone ahead and moved your post over to that thread - Ideas: Ability to search and sort within personalized playlists. Feel free to give the idea a vote by selecting the heart. We appreciate the feedback. ... View more

Thanks @leash444! Let me know how it goes. ... View more

Hi @Joyfulliving  Thanks for providing those details. I've gone ahead and passed this along to our engineering team. Thanks for your patience in the meantime. ... View more

Hi @leash444  Welcome to community! Sorry to hear this is happening. I'm happy to pass this along to our engineering team. Can you let me know if this only happens when connected to your vehicle, or outside of your vehicle too? Does your current set up allow for a USB connection? If so, can you try connecting with a USB to determine if this only happens when connected with Bluetooth. Thanks for the help! ... View more

Hi @dcd716  Welcome to community! I checked your shuffle selection and it looks like 'Rockin' Holidays Radio' station was still included. I've gone ahead and removed it from your shuffle selection. Things should return to normal. If you're still hearing holiday tracks, let me know. Thanks! ... View more

Hi @tbwebster700  Welcome to community! I moved your message over to an existing thread - Billed by Google - Switch to military plan. You'll first need to cancel your subscription through Google Play. When that subscription ends, you'll be able to apply for the military rate from our website. For more info, check out the accepted solution to this thread here OR check out our help page under Pandora Premium: Student & Military plans. Hope this helps! ... View more

Hi @Foxyjig  Welcome to community! I'm gone ahead and created a support ticket with our Pandora Care team. They will be reaching out to you via the email associated with your Pandora account to further assist. Please be on the look out for this email. Thank you! ... View more