Hi @Armand!
Welcome to the community! Happy to take a closer look for you.
When you say the upgrade isn’t allowed on your TV, can you tell me a bit more about what’s happening? Are you seeing an error message, unable to log in, or still hearing commercials while listening? If possible, could you share a picture of what you’re seeing when you run into trouble?
I checked your account, and while I don’t see an LG TV connected, I do see a Cox/Xfinity receiver associated. Could you confirm if you’re trying to activate an LG TV, or if the issue might be with the receiver instead?
Thanks for your help!
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