Hey there, @Hurricain29. 👋 Looks like you're currently subscribed to Pandora Plus.  For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio and add them to your offline listening stations. If you're not seeing Thumbprint Radio in your downloaded stations, you'll need to add it to your collection. ++ Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. Is it possible that this might be occurring because there is not enough storage on your device? If this isn't storage related, let's try disabling the offline listening feature and re-enabling it. This will actually reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. Let me know how it goes. 📲 ... View more

Hey everyone! 👋 We've received recent reports about issues with shuffle within the last few days.  If you're having trouble with Shuffle on the most recent Pandora app version on iOS, please post on this thread: Shuffle Doesn't Work on 2007.2  Thanks so much for your help with this.     ... View more

Hey there, @Cmartin0924. 👋 To keep the community space organized, I moved your post over to this existing thread: Shuffle Doesn't Work on 2007.2  Could you tell me a bit more about what is happening? Does your shuffle stay on one station rather than switch over? When selecting stations to shuffle, does the app de-select those stations? Does it save your shuffle station selections? Have any error messages popped up? Let me know. 🎧 ... View more

@HunterNoel Thanks for the follow up. I'm reporting this to our engineering team. In the meantime, there is a new Pandora app version available for iOS devices - 2007.2. It may be helpful to update the app too.  To update the Pandora app on your iOS device on iOS 13 or newer: Open the App Store application. Tap your Apple ID icon in the top right corner. Scroll down to the Pandora app. If an update is available, there will be an Update icon. Tip: If no update is available, it will say Open to the right of the Pandora icon. Let me know how the downloading goes while the app is in the foreground. 📲 ... View more

@m_c_zero Thanks so much for the follow up. I appreciate you taking the time to try out those steps while the trace was enabled. Pandora app version 2007.2 should also be available soon. Once that is fully released, I would recommend updating to see if resolves the issue you're experiencing. In the meantime, I have shared your device details and experience with our engineering team.     ... View more

Very helpful info - thank you so much, @Julimh83! I'll update the internal ticket with the details you've shared in your last post. Thanks again for your patience while our team works on this.   ... View more

Sounds good, @Al-NN4ZZ. I'd love to know how it goes.  In the meantime, happy listening! 🎶 ... View more

Hey there, @HunterNoel. 👋 It sounds like you've tried out the troubleshooting steps for offline issues here.  Something to note, Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. ++ In the meantime, I'd like to share your experience with our engineering team. Could you share the following details? Device & Generation: iPhone 11 Pro Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Thanks so much for your help with this. 🎧 ... View more

Hi, @Julimh83. 👋 Thanks so much for posting about this. Does this happen with specific artists or tracks? Or, any added variety? Have any error messages popped up? I'd like to share your Android device details with our engineering team. Model: Carrier: Android version (Settings > About Phone): Pandora version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Let me know. 🎧 ... View more

Hey there, @Al-NN4ZZ. 👋 I just checked out this device and it looks pretty cool! Could you tell me a bit more? Are you trying to get set up on your Delphin Micro-Tablet player?  It looks like this device has an Amazon Appstore. You would need to access the app store in order to download Pandora if it is supported on this device (looks like it is). Let me know how it goes. 🌊 ... View more

Hi, @lfshlfsh. 👋 I moved your post over to this existing feature request as it sounds like you'd be interested in this option: Ability to change colors on now playing screen To upvote this idea, please click on the ❤️icon next to the title of the suggestion.  Thanks so much for posting on the Pandora Community! ... View more

Hi there, @Sssweet2. 👋 Thanks for posting on the Pandora Community. I've escalated your issue to our User Support team. Someone will be in touch with you via email soon. Please be sure to check your spam / junk folder to make sure it didn't end up there. 📬 ... View more

Hey, @N_KETZKO @Cyonide. 👋 Just wanted to give you a warm welcome to the community space. 🎉  I'm one of the Pandora Community moderators, and you can check out my introduction here. 😄   ... View more

Hi, @N_KETZKO. 👋 Welcome to the Pandora Community! The Listener Lounge is the best place to chat with other community members. If you have any questions, feel free to tag me. Always down to help or chat about music.  Enjoy the tunes 🎶 ... View more

Hi there, @dbronner. 👋 Thanks so much for sharing your experience.  Are you attempting to initiate a Premium session when this happens? Does this happen with a particular ad? Is it the same ad each time? Do you know what brand / item / company the ad is for when this happens? Are there any other error messages popping up after that one? If so, what does it say? Let me know, and I can look deeper into this for you. 🎧 ... View more

Hey there, @Joe1609. 👋 Nice to see you around the community! I understand where you're coming from. Sounds like you're using a mobile device when this happens. These are shared stations and at the moment there's no way to make them "your own" on the Pandora app. For now, you will have to sign into Pandora on your computer (http://www.pandora.com) and give any song in the station a Thumbs-up/down rating. Then indicate that you want to make the station your own (not shared). The next time you open the app on your device the Thumbs options should appear as normal. To request this option on mobile, we do have a place to create feature requests on community here. I'm sure other listeners who share stations would be interested in seeing this implemented too. ... View more

@bonedaddy Thanks for confirming that info. I have seen other mentions of similar experiences while using voice assistant on Alexa - where unwanted stations are created. I moved your post over to this existing thread:  Alexa - Stop creating stations  @TannerPandora has shared some good info about voice commands while using Alexa devices here. This feature request has been created by listeners: Lock for creating new stations (Alexa - Stop creating new stations please)  I would also recommend upvoting that idea by clicking on the ❤️ icon next to the title of the suggestion.  ++ If you feel that these stations are being created by an unauthorized user, please let me know so that I can have a member of our User Support team help ensure the security of your Pandora account. ... View more