Hey Pandora,
While your firm finds economies in broadcast messages, Pandora Community, it's become too much clutter with Badges, the word Subscriptions.. scary since to most of us means we just spent more money, and a difficult support page requiring the payor/your customer to do all the leg work to find answers. The idea of support, means YOU, Pandora, support the persons paying you... and the community is more in the vain of peripheral and or anecdotal commentary.
For Example: upper right on the page we the customer see... check box, email me when "someone" replies? Having been in business for over 40 years, sales are made when the seller meets the client need...... not the other-way around!
Options like multiple plans, discounts et al are competitive tools. Yes, the "ME TOO" tactic...... Hence you leave it to the market place to figure out how to gain possession of a 50/50 Ball. The results, is that folks on the fence can fall over into ANY court and that loses business you could own.. So much for Marketing 101.. Take all the BS out of the way.. And get the client the help they need direct from Pandora and leave the social media to we, civilians~!
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