Alarm Clock goes off even though no longer set

[Cdelor18]

My phone has a bug in it. I set the pandora alarm for 630 am.  It was working fine.  I guess pandora removed alarm clock but it still goes off every morning playing music but I have no alarm set.  And the pandora app says alarm is no longer available.  Help I'm sick of waking up at 630.

Moderator Edit: Edited title for clarity

[AlyssaPandora]

Hey there, @Cdelor18. 👋

Sorry to hear that is happening. 

The alarm clock is no longer available in the Pandora app but you can still use Pandora music as your alarm from Google's Clock app. Could this be what you're experiencing?

To use Pandora as your alarm in Google's Clock app:

1. Make sure you have the latest version of the Clock app from Google and Pandora app installed.
2. Open the Clock app on your Android device.  
3. Tap on the Alarm tab.
4. Select the plus (+) symbol to create an alarm.
5. Select the bell symbol and then choose Pandora.
6. Select one of your recently played stations, search for your favorite station using the search icon, or check out our recommendations for early morning jams in the For You section. (Premium subscribers can also search and select specific tracks, albums, or playlists.
7. Tap the item to preview your alarm.
8. Tap the return icon to go back to the alarm tab.
9. Set the time, mode, and other settings -- you should also be able to make adjustments if you want to turn off the alarm.

When the alarm goes off, your music will begin to play with album art displayed in the background. At this point, you can choose to snooze or turn off the alarm. If you want to keep listening, simply tap the “Continue Playing” button.

When you're ready to go to sleep:

1. Make sure that you have a good cellular or Wi-Fi connection.
2. (Recommended) Make sure your device is plugged into a power source.

++

If you're still running into issues, please try out these steps for your Android device.

Let me know how it goes.

[That1cogirl]

Finally someone who's having the same issue as me!!!!!! Mine goes off every weekday at 725 from when pandora had the alarm LAST YEAR. And it's not from the Google clock bs.

I'm so tired of it. And can't find a solution to get rid of it. 

[AlyssaPandora]

Hey there, @That1cogirl. 👋

Thanks so much for sharing your experience. Sorry to hear that you're having trouble with this.

I’ve gone ahead and enabled a trace on your Pandora account to help us better understand what’s happening with your alarm clock issue. For this trace to be useful, we’ll need you to run through our troubleshooting steps here.

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If the alarm clock issue persists, could you share more information about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?

Appreciate your help with this. Let me know how it goes. 🎧

[BrookeAdrienne]

@AlyssaPandora

Model: Galaxy S8+

Carrier: At&t 

Android Version: 9

Pandora Version: 2101.1 Android Tuner 21011004

Happens with both wifi and data connection. 

I have deleted pandora with the hope that the alarm would stop going off, but even that doesnt help. This is not a google alarm or phone alarm. This is a pandora alarm I set years ago. It used to go off with music, now it is an annoying alarm sound and it does not look like my usual alarms either. I cant find this alarm anywhere and I cant turn it off. 

[Txkitty]

I'm having the same issue!  It's not google clock it's pandora. I'm a teacher and I don't want to keep having an alarm every morning during my breaks!

[AlyssaPandora]

Hi there, @Txkitty. 👋

Sorry to hear that you're having trouble with this. 

First, I would recommend running through the basic troubleshooting steps: Android Troubleshooting

If the issue persists, could you share more details about your device so that I can pass this along to our engineering team?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?

I hope this helps. Let me know how it goes. 🎧