Android: App Crashes Occasionally

[Unique00]

The app constantly shuts down randomly and it's annoying. Am I the only one this is happening to? I'm glad I didn't buy the paid version or I would really be pissed. And it don't matter what android phone it is. I have a Motorola and a Samsung and it crashes on both. So aggravated right now.

[AdamPandora]

@Unique00 Could you tell me a bit more about what is happening?

When you say the app shuts down, does it completely crash and you are sent back to your device's home screen?

Also:

1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[C-mcnairy]

I am experiencing the same thing on 2 different devices. First the music starts to randomly cut out for 1-2 seconds, without the song stopping,  and then after 5 or so of those interruptions, it varies, the music just stops.  I don't get a message about pandora thinking I'm not still listening, but when I click on the drop down with the song, it goes through the whole reboot of the app, and obviously skips to the next song. Happens like every 30 minutes to me. Pain in my butt

[GeraldPandora]

Hi @C-mcnairy 👋 Welcome to the Community and thanks for posting!

Sorry to hear that your playback stops when playing Pandora, this may be happening because of your battery optimization settings.

When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default.

This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app.

You can also find more info about the battery optimization in this helpful article. 

However, if you have a Samsung device, this issue may be related to your "sleeping app" settings. Please check out this post regarding the settings for sleeping apps here.

Let me know how it goes! 🎧

[copaswilliam69]

You need to check to see what is using up your memory on your devices first. Also make sure you have the latest version. When I have this issue with any app on my phone I check memory usage first 

[greenmt05]

I have premium and it is going up in price and it ALWAYS shuts down randomly.. I hate it. Tried to get an answer years ago but no such luck.

[AlyssaPandora]

Hi there, @greenmt05. 👋

Thanks for posting about your experience with the Pandora app. 

Would you mind sharing a few more details about what's happening when the app shuts down randomly?

• Do any error messages pop up? If so, what exactly does it say?
• Does this happen the Pandora app is backgrounded or when your screen is locked?
• Also, does the app shut down/crash? Or, does the music stop but load again when you open the app?

Let me know. 🎧

[greenmt05]

It just shuts off..app closes..and sometimes within the first couple of hours I'm listening. I'm paying for it it should stay on. Sent from my T-Mobile 5G Device

[TannerPandora]

@greenmt05 

Let's check on the battery optimization settings for your phone. Occasionally, these settings can be turned back on by default. This can cause performance issues or interfere with playback when the app is locked or backgrounded.

• Open your device Settings and then Apps.
• Scroll to find Pandora or use Search in the upper right hand corner.
• Select Battery
• Next select Unrestricted.

Keep in mind, due to the numerous models of Android devices, we are unable to provide step by step instructions for every device. If the above steps do not apply, then we recommend looking up the specific steps for your make and model.

If you continue to have trouble after these steps, I'm happy to pass this along to our engineering team for further investigation. Please provide the following details about your device:

• Make and model
• Android OS:
• Pandora version:

Thank you!

[Unique00]

There is no error message, the app just shuts down completely. I have a Motorola 5G Stylus.

[AdamPandora]

@Unique00 Sorry to hear about the trouble.

Could you explain what's happening in more detail? The more information you can provide, the better I can help.

When this issue occurs: 

• Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
• Are you listening to a station, album, playlist, or podcast? 
• Are you connected to Wi-Fi or cellular data?
  •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
• Are you using a Bluetooth connection?

Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

• Model: Motorola 5G Stylus
• Android version (Settings > About Phone > Android version):
• One UI version: (Settings > About Phone > Software information):
• Pandora version (Settings > Applications > Manage Applications > Find Pandora):

Thanks for working with me on this.