When I click on my thumbprint radio station it says it is no longer available. I can see the list of songs but can only play one at a time. What happened to my list?
Hey there, @scotth19. 👋
Thanks for letting us know about this.
I moved your post over to this existing thread: Thumbprint station no longer available
Your Thumbprint Radio station has been restored. Could you refresh / restart the app on your device?
Let me know if you continue to have trouble. 🎧
Good news. Thumbnail station is there. Bad news is when I try to go offline I get a message "Your offline stations...not finished downloading. Offline listening will be available when the download is complete." I've been getting that message now for a couple of hours with no indication that any of the stations are downloading. I've gone through the normal refresh app, restart app, remove offline stations. Nothing has helped.
@scotth19 I've enabled a trace on your account to help us better understand what's happening.
*For this trace to be useful, we'll need you to run through our troubleshooting steps once more.*
To begin, is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit.
If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
To do that from a mobile device:
If you continue to have trouble, please send over a screenshot showing the status of the downloads:
Let me know how it goes.
@scotth19 Thanks so much for providing those screenshots.
Has anything downloaded fully since yesterday while the app was kept in the foreground?
If you're still experiencing this issue, would you mind sharing the following for me to report?
Are you connected to Wi-Fi or cellular data when this is happening?
Thanks so much for your help with this. 🎧
Still having the same issue. Here's the requested info:
I've tried offline both on WIFI and LTE. Happens on both.
Thank you, @scotth19. I've reported this over to our engineering team so they can investigate this issue further. If you notice anything else, please don't hesitate to let me know. Appreciate your patience during this process. 🎧
My Thumbprint station is gone too. When I try to use it, it says that I havent thumbed up enough songs. But I use to have it.
Hi there, @kinders31. 👋
Thanks for letting us know about this. I was able to restore your Thumbprint Radio station.
Could you check to see if you're able to view it from your Samsung Galaxy Note 10+ now?
You may need to restart the app to notice the change.
Let me know how it goes. 🎧