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App skipping songs in offline and online mode

Gofretrey
Local Performer

LGG5 can not listen to music through app. Just skips through songs in offline and online. Happenned after update.

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5 Replies

AdamPandora
Moderator
Moderator

@Gofretrey Nice to see you around the community. 👋🏽

Since you are having trouble with music skipping when streaming Pandora both offline and online, I recommend running through our Basic troubleshooting for Android devices/Advanced troubleshooting for Android devices.

If you continue to experience issues, please make sure to reply back to this message and let us know.

Thanks for working with us on this! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Gofretrey
Local Performer

It does not help. It skips through songs online and offline

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AlyssaPandora
Moderator
Moderator

Sorry to hear that, @Gofretrey

It sounds like you've tried the basic / advanced troubleshooting steps and are still experiencing this issue. 

Please provide the following so that we can report this to our engineering team:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • Have you identified any other patterns or notable information?

Thanks for your help with this! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Gofretrey
Local Performer

Screenshot_2020-06-01-21-05-25.png

Screenshot_2020-06-01-21-04-14.png

  

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AlyssaPandora
Moderator
Moderator

@Gofretrey Thanks so much for sharing this information. 

I will report this over to our engineering team so that they can investigate. 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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