CarPlay + iOS 18: 'There was a problem loading this content' error message

[Pandora]

Pandora Update (11/22/2024):

We appreciate everyone's patience, and understand that these issues around Apple CarPlay have been frustrating and disruptive to your listening experience in the vehicle. Our engineering teams have been working diligently to resolve this for all impacted listeners.

We're happy to announce that Pandora version 2411.1 for iOS should resolve the following issues with CarPlay:

• Listeners who experience trouble with stations loading in the Recent tab.
• Listeners who experience an error message "There was a problem loading this content".
• Listeners who experience loading issues with songs within a playlist.
• Listeners who experience the screen not automatically transitioning to the Now Playing screen.

We recommend manually updating to the latest version (2411.1) of Pandora by visiting the Apple App Store on your iOS device and using the below steps to update.

How to manually update apps on your iPhone:

• Open the App Store.
• Tap the My Account button or your photo at the top of the screen.
• Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

In some cases you may need to refresh the page in order to see the update. After updating to Pandora version 2411.1, please try Pandora with CarPlay again and let us know if you're still having trouble.

Please use your mobile device in your vehicle only when conditions allow and as permitted by applicable law.

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Pandora Update (10.10.24):

This thread has been specifically created for listeners who report receiving the error message "There was a problem loading this content" when connecting to CarPlay on iOS 18.

If you are receiving this error message, please post your comment within this thread. Comments posted here will be reported to an internal ticket investigated by our engineering team.

In the meantime, we ask that all listeners commenting to keep posts relevant to the thread and help us keep community a welcoming environment for all.

Updates will be posted as they are made available to the community team. Thank you for your continued patience. 

Note: This thread as been accepted as the Solution to mark the CURRENT STATUS AND STEPS. Updates will be provided in this thread as they are made available to the Community Team.

We appreciate your continued patience during this time.

[Doug6]

Same problem with 2024 Cadillac / Google infotainment system...

[Omken1]

Installed latest updated app but Pandora still does not update properly in CarPlay. Using iPhone 16 Pro, iOS 18, and T-Mobile is my carrier.    This was supposed to be addressed with the latest upgrade 5 days ago but the problem still exists.  

[Ghibdon]

I have upgraded to iOS 18.1 and Pandora 2409.1 and still having same issues everyone else has been having. Deleted app and all the suggestions still don’t help. Another update would be great!

[SHorrigan]

2022 Ram 1500 Laramie. Same issue as everyone else. Won’t load “Recents” and I get the same error message. Need this fixed!

[LeonPandora]

@Jordan8 Welcome to Community!

Sorry to hear you're having troubles listening. Could you tell me a bit more about what you're experiencing?
1. Is this happening when you're listening on your mobile app? Or is it happening when you're connected to a different device or vehicle?
2. If you're listening on your vehicle, are you listening on your Carplay?
3. Is this happening when you're connected to Wi-Fi or cellular data?

I look forward to hearing back.

[Jordan8]

I listen on CarPlay. Ever since I uploaded ios18. When I hit the station on car it sometimes works for that station or switches to another station I have on the screen. Then I get that error message that there a problem loading content.
Sent from my iPhone

[TannerPandora]

Hi @Jordan8 

Our engineering are currently investigating this error message through CarPlay. I've gone ahead and added your info to our existing ticket. Thanks for your patience in the meantime.

[Jordan8]

My particular situation is I have iphone 14pro with Carplay. But I read in Pandora it's all different iphones. But it is iOS 18. Thank you I hope the next update will have the solved.
Sent from my iPad

[Adamsi]

Having the same sort of issues with my iPhone 15 and 2023 Subaru Crosstrek.

[Fxmjr01]

Yes will not load stations, if I press the recents button my stations appear and I can listen to stations and get Ann error message “ there was a problem loading content. See attachment 

[Fxmjr01]

Same here screwed around all day, deleting app and reinstalling, shut down phone and repairing phone and car.

[Ashticarlos]

My wife and I are still having this same issue. 

[agc428]

Apple ios-18 and Pandora ver 2408.1.1 and ver 2409.1 are having compatibility issues... Open a Pandora support ticket. Opened mine 10/4/2024.

(They will pass on info about issues and Thanks for your patience or something like that)

++

Open a Pandora Support ticket and cut out the "middle man" (Forum Moderators) and let Pandora know that more customers are reporting compatibility issues with ios-18 CarPlay... More Customers are getting frustrated and Pandora needs to put a PRIORITY on a Solution/Fix.

Moderator Edit: Merged posts

[Deserttortoise]

I am also having h to his problem in both of my cars. Please fix the issue 

[AK85]

I’ve been having this problem for several weeks!

[RogerS1]

I have rebooted my iPhone, deleted and reinstalled Pandora and I'm still getting the there is a problem loading this content when using CarPlay with my Audi.  My iPhone is on IOS 18.1.  Help please.

[amassoc]

I am having this same issue. Nothing works as well. I have tried the same things. I’m 

[Chuck_S]

Just updated to IOS 8.01 on my iPhone 13 and same problem with 2022 Acura RDX.

[Apopeney]

I’ve tried everything (updates, different connections) and still having this issue. Toyota RAV4 hybrid 2024. 

[Apopeney]

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