Web: See All Lyrics leads to an undefined lyrics screen

[FrostLab]

...huh, this is weird.  When on the main playing screen, it shows this:

It's obviously got lyrics on it.^

But if you click the "See All Lyrics" button, you get this:

How are the lyrics undefined, yet showing on the previous screen??

Moderator Edit: Edited title for clarity

[Skiptonius]

All of the songs have been like that today

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[AdamPandora]

@FrostLab @Skiptonius We were unable to reproduce this on our end.

To clarify, are you still experiencing issues with this?

Let me know.

[FrostLab]

@AdamPandora, occasionally, yes.  I use updated Firefox for Pandora playback.

Checked just now & yes, it's still happening with some songs(not all)

See lyrics^  but then they're undefined...

...Then the very next song shows things properly:

[FrostLab]

Seemingly Random 24hr "Complimentary" Plus Subscription...???

Well, this is very interesting.  This evening(2025-2-05), upon checking my email, I saw one from pandora@pandora.com with the subject line "Welcome to Pandora Plus" received just before 1500hrs Pacific Time t'day.  My 1st thought was, "WTFrick? I didn't subscribe to Plus!  Has my account been compromised?!" & so I did some digging.  I found a notification was waiting for me advising that I'd earned the Plus Subscriber Badge at 11:43am, & when I go to my Pandora Settings & look under the Subscriptions section, it says, "Your complimentary subscription of Pandora Plus ends on 2/6/2025."

...  So, it's complimentary.  ...for 24hrs or less? LOL!  Anybody else get this?

@mods, what happened here?  Glitch? Clerical error? The email mentions nothing about it being a complimentary subscription & if I'm not the only 1 getting this unsolicited gift, I know I'm also not the only one confused & concerned about my account.  It seems there's certainly room for improvement in communication as far as such goes. 

[TannerPandora]

Hi @FrostLab 

That was me, sorry for any confusion around that. I was investigating your report more closely with the lyrics not appearing in the Backstage page versus the Now Playing page. I believe this may be related to a licensing issue with the track and the lyrics. We receive lyrics from a partner (and don't quote me) but I believe it's available per song, versus album or collection. I've created a ticket to include an engineering team to further assist because I've gone as far as I can go in my investigation but have shared my findings with them. I'll keep you updated with any updates I receive.

[FrostLab]

@TannerPandoraThx bro!  I look forward to seeing any & all progress made. 😁

[KDG150]

@TannerPandora I have the same issue with songs showing the clip of Lyrics, but since I upgraded I have not seen the secondary page fill with anything except Undefined.  This is happening on songs where I know the Lyrics used to be available on the secondary page, and no longer appear when I click the button.  Please update us if you figure out why this is happening.

[MariaPandora]

Hi @KDG150 ,

Sorry for the continued trouble. Could you please send me a screenshot of exactly what you're seeing?

If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here.

Then post the screenshot here.

If you have a Mac:

1. Hold down the Shift key and the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the 3 key. This will save the screenshot as a file on your desktop. If you hit the 4 key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of.
2. Attach that file on this post.

Thanks for your patience in the meantime.