Dish devices - Playback stops

[Cornrod]

Help Please,

Just recently my LG TV with a Wireless Joey when Playing Pandora stops after one song. It has for years ran fine. My other TV which is wired runs Pandora fine. I signed off and turned the TV and signed on Pandora. The problem still exists.

Thank you for helping me

Moderator Edit: Changing title for clarity

[jonh1373]

I reset my account before I read your email. If I need to use the steps in your email please reset it again and I will follow your steps to re set up Pandora.

[KachinaShadow]

@AdamPandora 

My Hopper 3 w/Sling is where the songs, at random, cut off (sometimes just cuts off and sometimes the volume starts reducing to zero then another song starts) then a new song starts and while all of that is going on it won't play for longer than about 20-30 minutes before it stops all together and the play button has to be pushed to start playing again.

The Joey just plays one song and then the sound disappears when the next song loads although the next songs scroll counter moves as if playing but there's no sound for any song (by skipping) after that.

Note that I have performed every procedure, including reactivation, suggested in this thread and nothing changes. Also note that the Pandora app on my Samsung TV works fine (although it takes quite a while to load while trying to play...something also experienced by other users) and ALL other apps & streaming work great on both the Dish Hopper, Joey & Samsung TV.

My Pandora through any other component - PC, Samsung smart TV app, Samsung Wi-Fi speaker app and the Android app, on Moto phone & Asus tablet, all work just fine...the issue seems to be confined to some (and not the same with everyone's) Dish components via the Pandora app from Dish.

After reading responses from others on this forum it seems that people are having issues with either the Hopper or the Joey or both. Again, it all seems to be related to something that has to do with the Dish/Pandora app.

Even though I just, in the past 3-4 months, tried using Pandora through the Dish app (prior to that I had been using Pandora, with no play issues other than slow loading, through the Samsung smart TV app but got tired of that slow loading time and it's interesting that the Dish app, although it has these other problems, loads immediately).

It also seems that people are saying that, prior to January, the Dish app was working just fine but I couldn't say just when these issues began since I had just tried the Dish app recently.

While I appreciate the moderators attempts to help us users, it seems that their suggestions (resets, etc.) do nothing to solve the problem and while Dish never seems to be much help on any issue it would seem that, since Pandora allows their app to be included on Dish equipment, it would be in Pandora's best interest to have their techs working with directly Dish to resolve this issue.

Paul

Moderator Edit: Format

[jonh1373]

I have tried all of your suggestions. I know I have internet to both Joeys as all of my other apps work correctly and I can connect to Pandora for the one song.

This thread has been dragging on with too many complaints to count for over three months.  Please give us some sound advice we can work with.

[Leslue3644]

I am having the exact same problem with Pandora on DISH APP. CANNOT hook up with Ethernet cable. 

[TannerPandora]

Hi @jonh1373 - Sorry to hear that didn't help.

I've gone ahead and passed along your info and experience to our engineering team for further investigation.

Thanks for your patience in the meantime.

[KachinaShadow]

@TannerPandora 

Any chance of passing this (below in Italics) along to the engineering team too?

Thanks,

Paul

"My Hopper 3 w/Sling is where the songs, at random, cut off (sometimes just cuts off and sometimes the volume starts reducing to zero then another song starts) then a new song starts and while all of that is going on it won't play for longer than about 20-30 minutes before it stops all together and the play button has to be pushed to start playing again.

The Joey just plays one song and then the sound disappears when the next song loads although the next songs scroll counter moves as if playing but there's no sound for any song (by skipping) after that.

Note that I have performed EVERY procedure, including reactivation, suggested in this thread and nothing changes. Also note that the Pandora app on my Samsung TV works fine (although it takes quite a while to load while trying to play...something also experienced by other users) and ALL other apps & streaming work great on both the Dish Hopper, Joey & Samsung TV.

My Pandora through any other component - PC, Samsung smart TV app, Samsung Wi-Fi speaker app and the Android app, on Moto phone & Asus tablet, all work just fine...the issue seems to be confined to some (and not the same with everyone's) Dish components via the Pandora app from Dish"

[TannerPandora]

Hi @KachinaShadow! I definitely can. Sorry for the continued trouble.

[olga_p]

ongoing, incredibly frustrating problem of 

v

•••just wrote a careful long note about my issues with Pandora & DISH's wireless Joey, tried to copy it because I couldn't see all of it & it seemed to disappear into the ether.

I have too much arthritis to try all over again, so am just giving up.  that happened on my earlier post too, why I was even copying it! oh well, <sigh>...•••

[AlyssaPandora]

Hi there, @olga_p. 👋

I'm very sorry to hear that happened. I completely understand how frustrating that could be.

Let's try removing the device association from your account and running through the setup process again to see if that helps.

I've removed the device association from your account. This will automatically sign you out once this change takes effect. Please be patient as this may not happen instantaneously.

Next, click here to select steps specific to your device in order to set up Pandora once more.

If you do not see your device listed, click here for general activation steps. 🎧

[jonh1373]

Same issues from the same lame fixes.  How about some engineering help to get this fixed? Please!

[Steelhorse96]

Yes, same problem… exactly 

[jonh1373]

Is anything being done to correct this issue? Seems like this thread had died or has bee closed. I can't believe there are no current complaints.  

Help. Please reply.

[DS92]

Still not fixed,

Sent from my iPhone

[jonh1373]

Can a moderator or admin please reply so we know what in anything is being done

[Toolsnsace]

Mine does the same thing on my Dish Hopper but plays ok on all other devices.

[AdamPandora]

@Toolsnsace Let's try removing the device association from your account and running through the setup process again to see if that helps.

I've removed the device association from your account. This will automatically sign you out once this change takes effect. Please be patient as this may not happen instantaneously.

Next, click here to select steps specific to your device in order to set up Pandora once more.

If you do not see your device listed, click here for general activation steps. 

Let me know how it goes.

[Toolsnsace]

I have Dish and my Pandora skips half way through songs or stops playing completely. I'm using the the Genie.

[TannerPandora]

Hi @Toolsnsace! Sorry to hear those steps didn't help. I've gone ahead and passed your info along to our engineering team who is investigating. Thanks for your patience.

[KachinaShadow]

Any progress on the issue, shown in my post on 5/23, that you forwarded to engineering?

I'm still having the same issue.

Paul

[Steelhorse96]

No, I just gave up and don’t use it.

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