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Switch to Premium Family while on Apple sub

l29jm3
Local Performer

I just canceled my pandora subcription which I had through itunes.  I want to resubscribe to the pandora family plan through Pandora but it says my subscription doesn't expire until 12/2.  Is there a way to force this subscription to end now, so I don't have to wait?

 

Moderator Edit: Edited title for clarity

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70 Replies

Grasshopper69
Local Performer

I'm in the same situation. Looking forward to hearing the answer here.

AdamPandora
Moderator
Moderator

@mtnmouse2005 @Grasshopper69 Only for that short time between when your current subscription through Apple expires, and when you resubscribe to Premium Family.

When you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Premium.

In the meantime, you will have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety.

When your subscription through Apple expires and you start hearing ads again, you can upgrade to Premium Family through the Pandora website

Hope this helps!

Adam | Community Moderator

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mtnmouse2005
Local Performer

Thank you!

AdamPandora
Moderator
Moderator

Always happy to help, @mtnmouse2005. 😁

Adam | Community Moderator

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jgross0515
Local Performer

Help!  I need to upgrade my Pandora Premium to a family account, but online in subscription it says my account is managed through itunes and I cannot find a way to change it there.  I do not want to lose all of my playlists.  I have had this account since 2007

AdamPandora
Moderator
Moderator

@jgross0515 I moved your post over to this existing thread: Switch to Premium Family while on Apple sub

If you're interested in subscribing to Pandora Premium Family, you'll first need to cancel your subscription with Apple, and then wait for your it to expire.

When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website.

This will not result in the loss of any of your collected stations or playlists.

*You must be at least 21 years of age to purchase a Premium Family subscription as the master account holder.

I hope this helps! Let me know if you have any further trouble.

Adam | Community Moderator

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UncleBud
Chart Topper

@jgross0515 I can speak from experience on this. I used to have my subscription through Google. I wanted to upgrade to the Family plan but Google didn't allow that. I had to cancel my subscription through Google and then go to pandora.com and sign up again. You won't lose any of your stations or playlists or anything else. I imagine iTunes works the same way.

LKSPERR
Opening Act

I am a current Pandora Plus subscriber. We are looking to consolidate our current music plans from 3 providers to 1. As a long-time subscriber and user, I am reluctant to end up losing everything I have accumulated (stations, favorites, the algorithms that play what I like) at Pandora. I would like to sign up for a free trial of the Premium Family Plan for my family to try, but I’m unable to locate that option. Does someone from my family not already subscribed have to sign up for the trial? Do I have to start over from scratch to join their plan, or will mine transfer?

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AdamPandora
Moderator
Moderator

@LKSPERR I moved your post over to this existing thread: Switch to Premium Family while on Apple sub

If you're interested in subscribing to Pandora Premium Family or joining someone else's plan, you'll first need to cancel your subscription with Apple, and then wait for your it to expire.

When you begin to hear ads on your account again, you can see if you are eligible for any trials, as well as sign up for Premium Family directly through the Pandora website.

This will not result in the loss of any of your collected stations or playlists.

*You must be at least 21 years of age to purchase a Premium Family subscription as the master account holder.

I hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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ShanaC
Local Performer

I want to upgrade to the family plan, when I cancel my s will I lose my playstists ad downloaded music?

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AdamPandora
Moderator
Moderator

@ShanaC When you downgrade from Pandora Premium to Pandora Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists.

However, your collection and playback history will be stored in our servers for when you return to Pandora Premium.

In the meantime, you will have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. 

Check out the accepted solution for more information around switching from an individual Premium subscription through Apple to a Premium Family subscription directly through Pandora.

Hope this helps!

Adam | Community Moderator

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ShanaC
Local Performer

I don't want to downgrade, I want to upgrade to Family Plan. Will I lose my playstists and downloaded music, if I upgrade?

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AdamPandora
Moderator
Moderator

@ShanaC The option to upgrade to the Premium Family Plan is only an option directly through our website.

Since your account is currently upgraded to Pandora Premium, you'll first need to cancel your subscription them, wait for it to expire, and then upgrade to the Premium Family plan directly through our website.

None of your playlists will be lost in the process, however, you may need to re-download some of your offline content.

Check out the accepted solution for more information around switching from an individual Premium subscription through Apple to a Premium Family subscription directly through Pandora.

Hope this helps explain!

Adam | Community Moderator

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Bogil
Local Performer

Need some help…Im trying to add my wife to our Family Plan..I unsubscribed my wife from her Pandora Plus via ITunes on her phone. Her current account expires 4-30-22.  I then resent the join family plan email and followed the prompts.  Pandora informs me I cannot accept the invite since I’m still subscribed to pandora plus via ITunes  I have rebooted her phone several times and all to no avail….

what am I missing?

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AdamPandora
Moderator
Moderator

@Bogil It sounds like your wife's Apple subscription doesn't actually expire until 04/30/22.

She will first need to wait until that subscription fully expires and her account reverts back to the free service.

Once she starts hearing ads again on her account, she should then be able to accept the invitation you emailed her.

If she runs into any trouble accepting the invitation when the time comes, please contact our support team directly for further assistance here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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alyaa_lafta
Local Performer

I have premium plan want to switch to family plan I have canceled my premium subscription as the instructions said but now it won’t give me the option to resubscribe to family plan?! Please help 

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AdamPandora
Moderator
Moderator

@alyaa_lafta I moved your post over to this existing thread: Switch to Premium Family while on Apple sub

If you're interested in subscribing to Pandora Premium Family or joining someone else's plan, you'll first need to cancel your subscription with Apple, and then wait for your it to expire.

When you begin to hear ads on your account again, you can see if you are eligible for any trials, as well as sign up for Premium Family directly through the Pandora website.

This will not result in the loss of any of your collected stations or playlists.

*You must be at least 21 years of age to purchase a Premium Family subscription as the master account holder.

I hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Mregina27
Local Performer

I currently have Premium but want to change my subscription to Family where I can have five people use the account. The steps to change my subscription is stated on the website but doesn't allow you to do so. Please advise. 

Thanks!

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AdamPandora
Moderator
Moderator

@Mregina27 I moved your post over to this existing thread: Switch to Premium Family while on Apple sub

If you're interested in subscribing to Pandora Premium Family, you'll first need to cancel your subscription with Apple, and then wait for your it to expire.

When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website.

This will not result in the loss of any of your collected stations or playlists.

*You must be at least 21 years of age to purchase a Premium Family subscription as the master account holder.

I hope this helps! Let me know if you have any further trouble.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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joemd1960
Up & Coming Artist

Hello Adam, I have a Pandora plus subscription. I tried to upgrade to the family plan. It will not let me, unless I cancel the plus through iTunes, which I did. But it still will not let me upgrade, can you help me please?
From what I am seeing, I have to wait until plus expires on 8/15. Is there any way to change that so I can upgrade?Thank you much 😊 

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