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No Activation Code

sourhades
Underground

i’ve joined pandora multiple times today in an attempt to receive a device activation code.  no ‘new user’ page is appearing, no pop-up page, nothing at all.  i’m highly confused by this.  advice?

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TannerPandora
Moderator
Moderator

Thanks for letting me know @sourhades.

If you have already signed into the Pandora app on your iPhone 📱with your Pandora account email address and password then you're good to go.

The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation.


If you're having trouble signing into your account, let me know. 

 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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TannerPandora
Moderator
Moderator

Hi @sourhades thanks for posting to community. Sorry for all the confusion!

Can you let me know the type of device you're trying to activate?


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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sourhades
Underground

@TannerPandora an iphone 8 on the latest iOS. 

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TannerPandora
Moderator
Moderator

Thanks for letting me know @sourhades.

If you have already signed into the Pandora app on your iPhone 📱with your Pandora account email address and password then you're good to go.

The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation.


If you're having trouble signing into your account, let me know. 

 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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sourhades
Underground

@TannerPandora tysmmmm i was horribly confused lmao

TannerPandora
Moderator
Moderator

HaHa - No worries @sourhades 😄

Hope to see you around community more often! Some pretty great playlist suggestion in our Playlist Swap if you wanted to check them out. 🎧

Happy Thursday! 

Thorsday.gif


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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zanzibarbob7
Local Performer

I am also looking for the code for my Iphone as I just upgraded to Premium.  Do I need it or not.  If so, where to find.  Good luck!

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AlyssaPandora
Moderator
Moderator

Hey there, @zanzibarbob7. 👋

I moved your post over to this thread in the iOS section of the community. The short answer is no, you won't need an activation code to listen after upgrading to a new subscription plan.

Once you upgrade, your account should reflect your new subscription status immediately from your device. I reached out to User Support, and your account is officially upgraded to Pandora Premium.

I would recommend refreshing the Pandora app by exiting and then, relaunching it on your iPhone.

Let me know if you continue to have trouble with this. 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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MommyB3ar21
Local Performer

I don't have a activation code for my Pandora

 

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AlyssaPandora
Moderator
Moderator

Hey, @MommyB3ar21. 👋

The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation.

If you're attempting to activate Pandora on your mobile device, you already have simply by signing into the app with your Pandora account email address and password.

If you'd like to activate Pandora on an in-home device, such as a Smart TV or Blu-ray player, you can do so using the following steps:

  • Launch the Pandora application
  • Select New User
  • An activation page will appear with a code - leave this code up on the device screen as you continue
  • From the web: Visit pandora.com/[brand of device] and enter the activation code there (e.g. www.pandora.com/samsung)

Alternatively, from a mobile device: Open the Pandora app and go to Settings, then tap Device Activation and enter the code. Then select Continue on the in-home device. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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