@Guatemala1959 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@AzureHawk I'm happy to look into this for you, but I'll need a bit more information first. The next time this happens, can you please grab a screenshot of the Spanish track that plays when shuffling your stations? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. ... View more

@browtb I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@MusicFan943023 I'm happy to look into this for you, but I'll need a bit more information first. The next time this ad plays, please make sure you grab a screenshot of it. I'll then need you to follow up with as much of the below information as possible: What was the ad for? Do you remember the brand, product, event or website name? Do you remember anything specific that was said or mentioned in the explicit ad that played? What is the name of the station you were listening to? What day and time did this advertisement play? We really appreciate your help with this!  ... View more

@michael-dana-pt  I've enabled a trace on your account to help us better understand what's happening. Let's try rebooting your connection: Shut down your Sony completely; Unplug your modem and router, wait five full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. Let me know how it goes. ... View more

@JosefR Were you able to relink your Pandora account with Amazon after posting your message on the community? I checked your account and I do see some new device associations as of today.  Let me know if you're still running into issues with this. ... View more

@michaeljbaker I moved your post over to this existing thread: Pixel Watch Support Check out the accepted solution for more information around this. Hope this helps! ... View more

@Carmijo2023 I moved your post over to the Android space. I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices Let me know how it goes. ... View more

@Mhalstead0412 If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

@BalmerVisible I moved your post to the My Collection space as you should be able to remove old thumb ratings from the now playing screen. Let's try out some troubleshooting steps to see if they resolve the issue for you. Please try connecting your devices directly via an Ethernet cable and see if that helps. If there is no change, try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves. Let me know how it goes!  ... View more

@Mhalstead0412 Could you confirm that you are logged into your upgraded account on your device? Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account. If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know. ... View more

@mtgbt1234 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Carmijo2023 Could you tell me a bit more about what is happening? What do you mean when you say you are logged out and returned to the genre that you choose? Does the website/app sign you out, and you are forced to log back in with your email address and password in order to start listening again? Additionally, are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. ... View more

@shgillam Can you please send me a screenshot of what you're seeing after selecting the My Station mode? Thanks for working with me on this. ... View more