@ca4good Can you please send me a screenshot of the content you are looking to remove? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. ... View more

@misssowny Your Pandora account was created on 02/09/2012. That's over 10 years ago!  Thanks for your continued support. ⭐️ ... View more

@Jonesy71 If the Someone else is listening error message is popping up, then that means someone else is logged into your account on their device and attempting to stream Pandora at the same time as you. Each member of your family will need to be logged into their devices using their own personal Pandora accounts that are added to your family plan. So far, I see you have added one other person to your Premium Family plan.  I recommend having the other person sign out of Pandora on their devices, and then sign back in using the email address associated with their account that you added to the plan. If you believe that message is getting triggered due to an unauthorized user on your account, please reach out to our support team directly for assistance with securing your account here.  Hope this helps! ... View more

@fakymaster Thank you for following up with that information. I've passed your feedback along to our engineering team as well so they can further investigate. We appreciate your patience in the meantime! ... View more

@Bagel I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

@BSOM180 Thank you for sharing your experience with the Community. To clarify, certain Modes will disappear for 24 hours if an excessive amount of thumbs down ratings are given. I recommend you edit your station to remove some of those thumbs down ratings, and wait 24 hours. Hope this helps! ... View more

@Keb1219 Please contact our support team directly from an email address you currently have access to. When filling out the contact form, you will be asked to provide both an email address that can be used to contact you, as well as the email address your Pandora account is registered under. You can send them a message here. Thanks for your patience in the meantime! ... View more

@Abbyj I'm happy to help explain! Think of it as the left column list vs. the right column list - you look at each column, and then select which one you like better! For example the first one is Decorate the tree vs. Make a snowman. My choice was Decorate the tree. Continue down the list while making your favorite choices. Looking forward to seeing your picks! ... View more

@aeolix I've gone ahead and restored your recently deleted stations. Feel free to remove the ones you don't actually want anymore. If there are any others that you notice are still missing, please let me know the names of them, and I can help look into it further. ... View more

Woohoo, my favorite game is back! 🎅🎄 Here are my picks: 🎁 Decorate the tree 🎁 Christmas cookies 🎁 Christmas music 🎁 Christmas lunch AND dinner (my family always hangs out all day, so we start with lunch and stay through dinner) 🎁 Gifts in the morning 🎁 White lights 🎁 Real tree! (although I got a fake one this year 😢) 🎁 Sledding 🎁 Bake cookies 🎁 Hot cocoa!  ... View more

@AnitaLov3 There isn't currently a way for us to add songs or thumbs up to your station for you. To address your question about Thumbprint Radio: Thumbprint Radio uses your thumbs to create a unique listening experience. By playing both thumbed-up and non-thumbed tracks from across all your stations, we hope to bring you lots of your favorites while sprinkling in some new finds in a seamless listening journey. You can add Thumbprint Radio to your stations by searching for it or by visiting the Pandora website. Hope this helps! ... View more

@EmperorJJ1 Unfortunately, there isn't a way for us to add thumbs up to a station on our end for you. In the meantime, I went ahead and reported the track and artist you reported that are currently missing the holiday tags. Thanks for letting us know! ... View more

@Karaze49 I'll check back in with our team and will have them send you another email - thanks for your patience in the meantime! ... View more

@Karaze49 I do see you have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community! ... View more

@64jdunaway1111 I moved your post over to this thread since it sounds like you signed up for a subscription through Google Play: Still getting ads with subscription through Google If you can confirm you signed up for the trial through Google Play and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account: Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account. From My Collection, go to the Profile tab in the bottom navigation bar. Select Upgrade in the top left corner. Finally, select Retrieve your subscription. This should reapply your subscription to your account for you. If you continue to experience issues with this, you will need to contact our support team directly for further assistance.  ... View more

@fakymaster Nice to see you around the Community. Can you please send me: the exact names of the stations you include in shuffle when this error message pops up on a screenshot of the error message you're seeing Thanks for working with me on this. 🤝 ... View more

@woodsgirl I created a separate thread for you since you are experiencing a different issue. The next time this happens, please make sure to give the track that plays on your comedy station a thumbs down, and grab a screenshot of it. Then send it over in a reply to this thread. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. 🤝 ... View more