@dittohead I recommend having everyone sign out of their devices, and then sign back in using their own email addresses just to make sure. In the meantime, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience! ... View more

@dromback I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more. This will be helpful in case we need to report this over to our engineering team. First, try restarting your iPhone and Apple Watch. Press and hold the side button to power it off, and then do the same to power it on again. If you're still having trouble, try the following steps to uninstall and reinstall the Pandora app on your watch: Go to the Watch app on iPhone. Scroll down and find Pandora. Tap Pandora then disable the Show App on Apple Watch toggle. Finally, switch the toggle back on to begin reinstalling the app. ++ If you still have trouble with this after trying out those steps, could tell me a bit more? Does this happen with a specific advertisement? Or, could be different ads but just the 1st one you receive? Are noticing any other error messages other than "Poor Reception" when this happens? What iPhone model do you have? What version is your Apple Watch on? (Open the Watch app on your phone and go to General > About> Version) Thanks for working with me on this. 🤝 ... View more

@kaylebdom Pandora should still run in the background as long as you aren't using any other apps/websites that also require audio. If all you are doing is sending a text message, the music should continue to stream without stopping. I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices Let me know how it goes. ... View more

@Mijomartinez Thanks for adding that screenshot. I took a look at your Listen LATER playlist and can see a number of tracks by Ariana Grande (including the one in your screenshot) are on that playlist: I recommend deleting all of those tracks (along with any others that you don't want on that playlist). Hope this helps! ... View more

@Mijomartinez In order to attach an image, you will need to open this Community thread in a web browser - you won't be able to attach an image via email. You can edit your comment and attach an image as shown below: Thanks again for working with me on this.  ... View more

Hi, @Haqd @Fochs. 👋 I've enabled a trace on your accounts to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices If you're on an iOS device, please uninstall and reinstall the app and try again. If you're new to the thread, and haven't tried any troubleshooting steps, please see above. For those that have already tried some troubleshooting but continue to experience issues, we'd like to report your experience to our engineering team. Can you send over a bit more info about your devices? Android: Model of your Android: Android version (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Apple: Model of your iPhone: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Lastly, please send over a screenshot of the app where the casting icon is greyed out/missing. Thanks for your help and patience while we investigate. ... View more

@OleG That means that station has been downloaded for Offline Mode. Hope this helps clarify! ... View more

@Mijomartinez Please send me a screenshot of an example the next time this happens. Thanks again for all your help with this! ... View more

Always happy to help, @Aderl. Enjoy the music! 🎶 ... View more

@Kitty1 To clarify, did you need help resetting your password to something new? If so, check out this thread for instructions on how you can reset your password: How to reset your password Let me know how it goes. ... View more

@Asus2000 In order for our support team to look into this, we'll need your wife to reach out to them directly from her account. She can send them a message here. Thanks for your patience in the meantime! ... View more

@smartieman We recently made a change to limit the number of thumbs displayed in your Profile from the web and mobile devices so the Thumbs up count may not match the total number displayed. If you'd like to review your Thumbs in greater detail, you can find them in each stations backstage page. In the meantime, I've passed along your feedback. ... View more

@Aderl I'm showing the full album is available here: Can you please send me a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@neuronet Can you please send me a screenshot of what you're seeing when you attempt to add both that song and artist to your playlist? Thanks for working with me on this. 🤝 ... View more