@dhardin17 Could you tell me a bit more about what is happening? What is the make and model of your bluetooth speakers? Also, are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this.  🤝 ... View more

@blockocheese I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices If you continue to experience issues with this, please send us a new screenshot of the error the next time it appears after completing the troubleshooting steps above.  Thanks for working with me on this. 🤝 ... View more

@ZyderZee I'd like to report your issue to our engineering team. Can you send over some updated info about your device since the last time you provided it to us? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks again for all your help with this. ... View more

@Mijomartinez Could you tell me a bit more about what is happening? What is the name of the playlist this is happening with? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@TN1 I took a look at your account, and it doesn't appear you've ran through these troubleshooting steps yet: Troubleshooting for Android Devices I am also not sure if you already ran through the steps @AlyssaPandora suggested above as well:  Could you check lock screen setting to see if your widget has music enabled? This may have turned off when your phone updated to Android 12. Go to Settings > Lock Screen > Widgets has Music Enabled +++++++++++++++++++++++++ If neither of the above resolve the issue for you, I'd like to report your experience to our engineering team. Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Lastly, please attach a screenshot of what you see on your lock screen. Thanks for working with me on this. 🤝 ... View more

@ryandemille31 I am going to need to reach out to our engineering team for assistance with this. Thanks for your patience in the meantime! ... View more

@ryandemille31 Artists should automatically be shown alphabetically when sorting your collection by Artists. Can you please send me a screenshot of what you're seeing? Also, artists will get added to that section any time you collect a song or album by that particular artist. Thanks for working with me on this. 🤝 ... View more

@markecassidy Could you tell me a bit more about what is happening? What is flashing? What are you attempting to delete, and from where? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@TeriL To clarify, are you streaming from your iPhone to Sonos through AirPlay? Or are you streaming Pandora directly through the Sonos app when this occurs? In the meantime, I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices If you continue to experience issues, I would like to report your feedback to our engineers. Could you tell me more about your device? Device & Generation:  Carrier: iOS version:  Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Does this occur after a specific ad or does this happen after all ads? Thanks for your help with this. 🤝 ... View more

@Aderl Who is the artist associated with that album (Wet Leg)? Can you please send me a screenshot of what you're seeing? Let me know. ... View more

@KatrinaWeaver I moved your post over to this existing thread: Ad Feedback - Explicit Ads Explicit ads playing on regular stations: We recognize that certain material is sensitive ground, so we do our best to preserve the listening experience. All of our ads are thoughtfully vetted by folks across various teams at Pandora, to ensure they are free from speech or content that is hateful, illegal, false, misleading, fraudulent, inaccurate or unfair. While we respect the perspective of each individual, and while there are occasional judgment calls still required, we feel strongly that our advertising platform should not be in the business of censoring. That being said, you might want to restrict Pandora from playing songs with explicit content. When you do that, you not only remove songs with explicit lyrical content, you also remove some ads that are not intended for people who have demonstrated an aversion to explicit content. As a result, this option may remove some advertisements that might offend you. To disable explicit content from our website on a computer, click the icon (initial or picture) on the top right corner of the page, select Settings, and then Content Settings. There, you should see an Explicit Content toggle, which indicates whether you would like to allow explicit content or not. Set this to Off. +++++++++++++++++++++++++ Explicit ads playing on kid's stations: Explicit ads should never play on Children's stations regardless of whether or not you have your Explicit Filter enabled. I'm happy to look into this for you, but I'll need a bit more information first. Could you tell me a little more? Please include as much of the below information as possible: What was the ad for? Do you remember the brand, product, event or website name? Do you remember anything specific that was said or mentioned in the explicit ad that played? Was it a visual ad, an audio ad, or a video ad with audio? What is the name of the children's station you were listening to? What day did this advertisement play? If you are able to grab a screenshot of the ad, please send that over as well. Once I have more information about the ad, I can pass it along to our advertising team. We really appreciate your help with this!  ... View more