@Joss1607 I moved your post over to this existing thread: Custom Shuffle starts playing stations not selected Our engineering team is aware of this issue and are currently looking into it. I've added your feedback to the ticket we have open with them as well so they can further investigate. Thanks for your patience in the meantime! ... View more

@Jb08 Sorry to hear that - can you please send me an additional screenshot of that error you are seeing? Also, it may help to try removing to those Thumbs Down ratings from a computer instead. Let me know if the same error message pops up there as well. ... View more

@jameslady If you have the time today, we are actually hosting a live, virtual concert with Jason Aldean. Find out more info here: Pandora LIVE featuring Jason Aldean 12/14 ... View more

Thanks for following up, @Jb08. I've taken a look at your account, and I think you're seeing that message pop up as a result of a very high number of Thumbed down tracks on your Thumbprint Radio station: Thumbed down tracks narrow down the song pool and can lead to the error message you are seeing. Thumbed up tracks, on the other hand, act like seeds that inspire similar music to play. To fix the error, you'll need to remove some Thumb Down ratings and continue to Thumb Up those songs that really stand out. Balancing your Thumb ratings can help you tune your stations as you desire. Hope this helps. ... View more

@918833 Yes - what you can do is update your old account with your new email address. To update any of your account information, including the email, password or zip code associated with your Pandora account, follow the instructions below: Sign into your account, then click the icon (initial or picture) in the upper right corner. Click on Settings > Account. Tap Save to update your information when you are finished making changes. *If you are updating your password, please enter your previous password to confirm the changes. Then the new one will take effect. Hope this helps! ... View more

@Jb08 Can you please send me a screenshot of what you are seeing? Thanks for working with me on this. 🤝 ... View more

@babellamah I am checking in with our engineering team about this as I am unable to restore it on my end. Thanks for your patience in the meantime!  ... View more

@easy77doseit Check out the accepted solution to this thread for step by step instructions on how you can delete any songs or albums that have been added to your collection. Hope this helps! ... View more

@KelseyG Could you tell me a bit more about what is happening? What are the names of some of the songs that are missing from your collection? Also, are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

@katyrox333 I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices If you continue to experience issues with this, can you please send over a screenshot of your lock screen when you are unable to skip tracks from there? Thanks for working with me on this. 🤝 ... View more

@Ninurtai I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices If you continue to experience issues with this, please follow up with the name of the playlist. Additionally, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)   Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝 ... View more

@Arlent I moved your post over to the Desktop space.  Could you tell me a bit more about what is happening? Are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@domrobpez Could you tell me a bit more about what is happening? Office/Home computer: On your office/home computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) +++++++++++++++++++++++++ Phone: When listening on your phone, is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this.🤝 ... View more

@MusicFan974 Please check out @AlyssaPandora's message above - if you continue to experience issues, please follow up with the requested information. Thanks for working with us on this. 🤝 ... View more

@olgavonziegesar Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this.  ... View more

@wdgraham Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

@ceyanne At the moment there's no way to make a shared station "your own" on the Pandora app. For now, you will have to sign into Pandora on your computer (http://www.pandora.com) and give any song in the station a Thumbs-up/down rating. Then indicate that you want to make the station your own (not shared). The next time you open the app on your device the Thumbs options should appear as normal. Hope this helps. ... View more