@Kimberlee_ After taking a quick look, it doesn't appear that the Pandora account connected to your Community profile has been upgraded yet. Someone from our support team will be reaching out to you privately via email to help look into this further. Please keep an eye out for their message. Thanks for your patience in the meantime. 🤝 ... View more

@lisacooke14 Could you confirm that you are logged into your upgraded account on your device? Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account. If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know. ... View more

@Cx_Fades I moved your post to the Desktop space since this issue sounds specific to your computer/laptop. Could you tell me a bit more about what is happening?  If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

@mischender Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! 🎧 ... View more

@atweimer Could you tell me a bit more about what is happening? To clarify, does the channel only switch when listening to your My Thumbs Up Playlist? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screen-recording of what is happening? Thanks for working with me on this. 🤝 ... View more

@ForcedToSignUp We're always happy to help. Hope we continue to see you around the Community! 😎 ... View more

@ZhonLord Thanks for following up with that information. If this continues to be an issue down the line, please make sure to reply back to this thread and let us know. Thanks for listening in the meantime! 🎧 ... View more

@Mtyag Could you tell me a bit more about what is happening? What is the name of the station you are listening to when you notice your Thumbs Up ratings aren't being saved? Can you provide me with some specific examples of tracks you know you've given a Thumbs Up to on that station, but no longer show as being thumbed up the next time they play? Also, are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

@Marissa2 Nice to see you around the Community. 👋🏽 To clarify, it isn't actually possible to have more than one Pandora account registered under the same email address. I do see the Pandora account linked to your Community profile was upgraded to the student plan, however it looks like we were not able to automatically renew your Pandora Premium Student subscription, possibly due to your card being out of date, so the subscription expired this month. For more information, please contact your bank or credit card company. If you'd like to continue receiving the benefits of your subscription at the student rate of $4.99 USD monthly or $59.88 annually, you will need to upgrade first. You can upgrade the Pandora Premium Student subscription here. Let me know if you have any trouble with this. We really appreciate your support! ... View more

@nutdriver We're always happy to help. Hope we continue to see you around the Community! 😁 ... View more

@ZhonLord I'm happy to look into this - what is the name of this station? Let me know. ... View more

@LeahMBMusic Always happy to help. 😁 Enjoy the music! ... View more

@LeahMBMusic I am going to have someone from our support team contact you privately via email to help make sure this gets resolved. Please keep an eye out for their message. Thanks for your patience in the meantime! 🤝 ... View more

@Ciampavittoria I'm happy to look into this further with you. The next time this happens, please grab a screenshot of what you are seeing, and send that in a reply to this thread. Thanks again for working with me on this. 🤝 ... View more

@Rosiecross108 Did this happen after signing into your account on a new device recently? If so, I recommend signing out of Pandora, and then signing back in using the email address associated with your upgraded account. If your playlists and stations are still missing, can you please do me a favor and send me a screenshot/picture of what you are seeing? Thanks for working with me on this. 🤝 ... View more

@Purplehawke2 I moved your post to the Feature Request space since this is not currently an option with Pandora. This will give others around the Community a chance to upvote your idea and express their interest in seeing this added to the service.  Thanks for your suggestion! 😎 ... View more

@JETSET Nice to see you around the Community. Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Does this happen with any playlist you attempt to delete songs from, or just one of them? Can you provide me with a screenshot/screen-recording of what you're seeing? Thanks for working with me on this. 🤝 ... View more