@IJustWannaAsk While you should have been able to upgrade using Firefox, I wanted to first make sure it wasn't an issue that was reproducible across all browsers. If you ever run into any other issues streaming Pandora while using Firefox, it may help to run through these suggested troubleshooting steps: Firefox Troubleshooting That being said, I'm happy to hear you were able to get everything set up and your account upgraded. Feel free to reach back out if you ever have any other questions. Enjoy the music! 🎧 ... View more

@Reaj2008 Our engineers have made a small change that should have helped to remove that playlist from your collection. Let me know if you continue to run into issues with this.  ... View more

@Ciampavittoria Nice to see you around the Community. 👋🏽 Thumbs are station specific: One thing to note, is that Thumbs are station specific. Giving a Thumb rating on one station will not affect any of your other stations - so please feel free to Thumb Up and Thumb Down accordingly. If you give a track a thumbs up on one station, it will not show as though it has been thumbed up if it plays on any of your other stations. Alternate versions of songs: Another thing to note is that it's possible we have more than one version of the same song in our catalog. So if you give a thumbs up to the studio version of a track, and then later in your listening session the live version of that track plays, it will not show as though it was thumbed up. Request for more information: This all being said, I am still happy to look into this further with you. The next time this happens, please grab a screenshot of what you are seeing, and send that in a reply to this thread. Thanks for working with me on this. 🤝 ... View more

@c_d_fris While you are no longer able to edit your Halloween Party Radio station, what I can do is escalate this over to our support team so that they can help remove the unwanted seeds that were added to that station.  Let me know the name of the song that was added as variety to that station, and I'll be happy to pass this along to them so they can further assist. ... View more

@Aryiaicewolfe Our support team was unable to reproduce this issue when testing out your Thumbprint radio on web.  This is the first song that played: I recommend running through these troubleshooting steps to see if it resolves the issue for you on your Android device: Troubleshooting for Android Devices If that same track by Nickelback plays first when starting Thumbprint Radio after running through those steps, please grab a screenshot and send that over to me in a reply to this message. Thanks for continuing to work with me on this.  ... View more

@ArtDream11 Hi friend. 😉 I am one of the moderators of the Community (you can check out my introduction here). Feel free to reach out if you ever have any questions and myself of one of the other moderators will do our best to help. Hope we continue to see you around some more! ... View more

@Reaj2008 Thank you for taking the time to report this. I went ahead and escalated your feedback over to our engineers so they can take a closer look. Keep an eye on this thread as I will be providing you with an update here as I hear back from them. Thanks for your patience in the meantime! ... View more

@Simon I moved your post to this thread since you have a similar request: Instrumental tracks only Make sure to upvote this feature request with a ❤️to express your interest in getting it added to the service as well. Hope we continue to see you around the Community! 😎 ... View more

@AJM Thanks for sharing that link - I will also update the accepted solution to this thread so that it includes that feature request. ... View more

@Hank_ This issue is usually specific to the network you're using to access Pandora, or due to an error on the device itself. First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. Try removing and re-adding the app (if this is possible on your device). You can also contact the manufacturer directly to troubleshoot your specific device and settings. Hope this helps. Let me know how it goes. ... View more

@dbl1234 Thanks for following up and clarifying that with me. Please try the following troubleshooting steps: "Soft restart" the app: Open Settings. Select System. Then select Restart. "Hard restart" the app: Users with Aluminum or White Apple Remotes can restart the app by holding down the Menu and Down buttons simultaneously. Let go when the light on your device flashes. Users with Siri Remotes or Apple TV remotes should hold down the Display and Menu buttons simultaneously. Let go when the light on your device flashes. If you're still having trouble, make sure you have the latest update of the Pandora app by going to the App Store, searching Pandora and selecting Update if you see it. If Pandora still doesn't work, please try uninstalling and reinstalling the app as follows: Go to your home screen and click and hold the Pandora icon until it starts wiggling, then click Play/Pause to delete the app. Next, open the App Store, search for Pandora, and click the Get arrow. Let me know how it goes. ... View more

@dbl1234 Could you tell me a bit more about what is happening? When you say there are audio dropouts, do you mean that the music stops playing randomly? Or does it still appear that the song is playing, however there is just no sound? Also: Is there an error message when this happens? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

@MiguelGrande Our support team has enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: "Soft restart" the app: Open Settings. Select System. Then select Restart. "Hard restart" the app: Users with Aluminum or White Apple Remotes can restart the app by holding down the Menu and Down buttons simultaneously. Let go when the light on your device flashes. Users with Siri Remotes or Apple TV remotes should hold down the Display and Menu buttons simultaneously. Let go when the light on your device flashes. If you're still having trouble, make sure you have the latest update of the Pandora app by going to the App Store, searching Pandora and selecting Update if you see it. If Pandora still doesn't work, please try uninstalling and reinstalling the app as follows: Go to your home screen and click and hold the Pandora icon until it starts wiggling, then click Play/Pause to delete the app. Next, open the App Store, search for Pandora, and click the Get arrow. +++++++++++++++++++++++++ If you are still seeing ads after running through those troubleshooting steps and confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know. ... View more