@troipalmer I am going to have someone from our support team reach out to you privately via email to look into your options right now. Please keep an eye out for their message. 📬 Thanks for your patience!  ... View more

@bigdaddy Sorry for any trouble. Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing? Thanks for all your help with this! ... View more

@Jabo8 Nice to see you around the community. 👋🏽 To clarify, are you having trouble upgrading to Pandora Plus? If so, you should be able to do so here.   Let me know if this helps. ... View more

@TVCasualty At this time, there isn't currently a way to edit the thumbs down ratings you give when listening on AutoPlay. With that being said, I recommend creating a feature request for your suggestion as I'm sure it is something many other listeners would be interested in seeing as well.  Hope this helps! ... View more

@bigdaddy Thanks for following up. Music playing on its own after being paused: To clarify, are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Let me know. Hearing ads for Pandora Premium: We understand that ads (including those encouraging you to upgrade to Pandora Plus or Pandora Premium) can be disruptive to the listening experience; however, we hope you can understand that they're necessary for us to let people know that we have ad-free music options and a lot of other great new features. That being said, I've noted your feedback for our Product team. Thanks again for sharing your thoughts with us and for continuing to listen to Pandora!   ... View more

@anansi Thank you for sending those screenshots over. I recommend running through the troubleshooting steps @AlyssaPandora suggested in her message above as this may resolve the issue you are having with the dark screen. If that doesn't help, I'd like to report your feedback to our engineering team. Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for all your help with this! ... View more

@Brenner I moved your post to the Desktop space since it sounds like this only happens to you on your PC. To clarify, does Pandora randomly re-open in a new tab on your browser when this happens? Or is the issue that you already have a tab for Pandora open with the music paused, and it randomly unpauses to play music again at night? +++++++++++++++++++++++++ In the meantime, running through the General Troubleshooting for Chrome may help prevent this from happening again as well. Let me know how it goes. ... View more

@musiclife19882 Thanks for sending that over. Based off of the previous interactions we have had with others on this thread, It sounds like the standard troubleshooting steps we have been sending has resolved the issue. Let me know what browser you use to stream Pandora (ex: Google Chrome, Firefox, etc), and I'll be happy to send over the appropriate troubleshooting steps for you to try out. ... View more

@Spicyfries Nice to hear back from you. Feature for backtrack to work on lock screen: It doesn't look like you've created the feature request for "backtrack to work on my lock screen" yet.  You can create that request through the link @AlyssaPandora provided in her message above. That will give others around the community a chance to upvote the idea as well - the more traction a feature request gets, the more likely our product team is to keep it on their radar in terms of implementing it to the service. Make listening history available: It looks like this is still an open feature request, meaning it hasn't been added to the service yet. Just make sure you add a ❤️to that request if you haven't yet already to express your interest in getting it added to Pandora as well. Hope this helps! ... View more

@Lilsilver504 I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? You mentioned the price changed after signing up for the 60-day free trial, however I can confirm that no charges have been made on your account yet.  If possible, please send me an additional screenshot of where you are seeing the price change. The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

@scQue814 You should still be able to shuffle your collected stations on all of your devices. You mentioned it is specifically missing when streaming Pandora on the desktop app. To clarify, do you have the app installed on a Mac or Windows computer? Also, can you provide me with a screenshot of what you're seeing? I appreciate your help with all of this!  ... View more

@bronxie Always happy to help. 😎 Hope we continue to see you around the community! ... View more

@scQue814 Nice to see you around the community. 👋🏽 Based off of the above interaction between @AlyssaPandora and @Tatakh, it sounds like both updating the Pandora app to the latest version, as well as restarting your Android device will resolve this. Please give that a try and let us know if you continue to run into issues with this.  ... View more

@scQue814 I moved your post to this thread since it is more in line with the feedback you are providing. If you'd prefer to have a playlist that is made up of all of your thumbs up ratings, you might consider upgrading to Pandora Premium. My Thumbs Up is a playlist that collects your Thumbed-Up tracks from each of your stations. When you sign up for Pandora Premium, we begin it by adding your 1,000 most recent Thumbs (if you have that many). Moving forward, every time you Thumb Up a song on one of your stations or eligible playlists, it will be automatically added to My Thumbs Up. Unlike Thumbprint Radio, which plays your Thumbed-Up tracks along with other you may like, My Thumbs Up playlists will only play the songs you have Thumbed-Up. You can also pick and choose what songs you want to hear on this playlist, rather than having it randomly cycle through the thumbs up ratings you've provided on your stations. To listen to this playlist after upgrading to Pandora Premium, go to My Collection, sort by Playlists and select My Thumbs Up. You can customize this playlist by manually adding or removing songs and your stations and additional playlists will not be affected. Hope this helps! 😄 ... View more

@Fuentesfrank27 Nice to see you around the community. 👋🏽 To clarify, are your collected playlists also missing from your collection? Or is the issue that you are no longer able to add additional songs to your collected playlists? Additionally, could you please tell me a bit more about what is happening? Do you typically stream Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? What are the names of some of the playlists you've created that have now gone missing? What is the name of one of the playlists you can no longer add songs to? Is there an error message when the songs/playlists disappear? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  I appreciate your help with this! ... View more

@Peterslinger86 I moved your post to this thread as it sounds like you are asking a similar question. Check out the accepted solution for instructions on how you can allow explicit music to play on your stations. Hope this helps!  ... View more