About AdamPandora

AdamPandora · ‎06-08-2020

@alwaysright I moved your post to this existing feature request. Make sure to give it a ❤️to express your interest in getting it added to the service. Hope we continue to see you around the community! 😎

AdamPandora · ‎06-08-2020

@Cherrbear Thanks for sending that over. I moved your post to the Android space since it appears this is happening on that device. I'd like to report your issue to our engineering team. Can you please send over some additional information about your phone? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know what you can find out.

AdamPandora · ‎06-08-2020

@mrmuhammad Nice to see you around the community. 👋🏽 Could you tell me a bit more about what is happening? Is there an error message when you attempt to stream Pandora on that device? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for your help with this!

AdamPandora · ‎06-07-2020

@russvirescens Thank you for providing us with that information. Unfortunately, this issue is still being investigated by our engineers. Please keep an eye out on this thread, as @TannerPandora will providing an update for you all once this has officially been resolved. We appreciate your patience in the meantime!

AdamPandora · ‎06-07-2020

@Angel2 Always happy to help. 😎 When you initially downgrade from Pandora Premium, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you resubscribe using your credit card. Hope we continue to see you around the community!

AdamPandora · ‎06-07-2020

@Angel2 I moved your post to this thread since you have a similar question. Check out the accepted solution for instructions on how to change your billing method from PayPal to a credit card directly through Pandora. Hope this helps! 😄

AdamPandora · ‎06-07-2020

@Cherrbear Nice to see you around the community. 👋🏽 It doesn't look like any images were attached to your post. With that being said, it sounds like you may be running into an issue where you are unable to view the full list of tracks on your My Thumbs Up Playlist. If that is correct, can you please do me a favor and try attaching your screenshot/screen-recording of what you are seeing in a reply to this post again? I'd like to take a closer look. Thanks for all your help with this. 🤝

AdamPandora · ‎06-07-2020

@Four20Hellcat @Kevinp2389 Thanks for reporting this to the community. I recommend running through the troubleshooting steps provided on our help page for Android devices, as this may resolve the issue you are experiencing. If that doesn't help, can you please send over a bit more info about your devices so that I can escalate this to our engineers? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝

AdamPandora · ‎06-07-2020

@JoseIbarra Nice to see you around the community. 👋🏽 I am going to have someone from our Automotive team contact you privately via email to look into this further. Please keep an eye out for their message. 📬 Thanks for your patience!

AdamPandora · ‎06-07-2020

@Ajellinek If you haven't yet already, please run through the troubleshooting steps @AlyssaPandora provided in her message above to see if that resolves the issue. If that doesn't help, I would like to report this issue to our engineers. Could you tell me more about your device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Settings & scroll to the bottom of the screen) Are you connected to Wi-Fi or 3G/4G (cellular data) when this is happening? Also, are you experiencing this in locations where you used to be able to listen without issue? Thanks for your help with this!

AdamPandora · ‎06-07-2020

@mranderson Nice to see you around the community. 👋🏽 Yes - Pandora accounts follow the email address, not the device. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. So any changes you make to your account on one device (ex: creating stations/playlists, applying thumb ratings, etc) will apply across all devices. Hope this helps explain! 😎

AdamPandora · ‎06-07-2020

@missy236009 Nice to see you around the community. 👋🏽 I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back.

AdamPandora · ‎06-07-2020

@Bob414 Glad to be of help! Enjoy the music! 😎🎶

AdamPandora · ‎06-04-2020

@Bob414 Nice to see you around the community. It looks like you recently created a Classic Rock Stories station on your account - I believe the station you typically listen to is the Classic Rock Radio station. There is a bug right now that we discovered from your report where the option to thumb is currently showing when listening to Classic Rock Stories. The option to provide thumb ratings shouldn't actually be available on that station, as they don't operate as our regular stations do. I recommend deleting that station, and tuning back in to your Classic Rock Radio station as that is the one that has been created on your account since 2014. I hope this helps! 😄

AdamPandora · ‎06-04-2020

@jack508 Happy to hear it's working again for you. Enjoy the music! 😄🎶

AdamPandora · ‎06-04-2020

Pandora Update: 06/04/20: Thanks to everyone who has reported this issue. I would like to report that this issue is now fixed. 🛠 I will be closing this thread from comments since this is now resolved. If you happen to experience this issue again in the future, please create a new post and reference this existing thread. Happy listening! 😎

AdamPandora · ‎06-04-2020

@jtix I moved your post to this thread as it looks like there are others who are also requesting a similar feature. Make sure to give this feature request a ❤️to express your interest in getting it added to the service as well. Thanks for being a part of the community! 😄

AdamPandora · ‎06-04-2020

@Challmark84 I moved your post to this thread since you are reporting a similar issue. I have escalated your report to our curation team so they can further investigate. 🔎

AdamPandora · ‎06-04-2020

@kevinclements Thank you for your continued support! 🙏🏽 Feel free to Introduce Yourself to the rest of the community, and also check out the Playlist Swap board to to share/discover Pandora content. Enjoy the music!

AdamPandora · ‎06-03-2020

@aarondelahoussa Our support team took a look at the Pandora account connected to your community profile, and mentioned that it was actually signed up for a 60-day trial to Pandora Premium back in March. Since it wasn't canceled, it renewed with an actual monthly subscription 60 days later in May. They are going to be contacting you privately via email to provide you with additional information. Please keep an eye out for their message. 📬 Thanks for your patience!

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