Note: This message has been Accepted as the Solution to flag the current status of the post and steps needed to further investigate. This post will be updated with more information as it is provided to the moderation team. Pandora Update: 3/21/2025 Hi all! Thanks for your continued patience. We're working with our partners at DirecTV on a resolution. While we don't have a timeline yet, keep an eye out for future software updates from DirecTV, as that is how this issue will be addressed. In the meantime, here’s a list of alternative supported devices where you can continue enjoying Pandora. Pandora Update: 3/19/2025 Hi all! Just a quick update. Our teams have reached out to the DirecTV team for further assistance with songs skipping. Unfortunately, we do not have a timeline, but we appreciate your continued patience! In the meantime, here’s a list of alternative supported devices where you can continue enjoying Pandora. Pandora Update: 03/10/2025 Thank you all for posting your experience with DirecTV. Since there have been no changes to the Pandora app for DirecTV recently our teams are investigating the cause for songs skipping to the next song part way through. To help in our investigation - if you already haven't - please let us know your: DirecTV Receiver Model: (Example: Model: Genie HR54/500) DirecTV software version: (Example: Software version OX1bdd) You can find your receiver make and model in Settings > Device Management > Info & Test Thank you for your help and your patience! 🙌   ... View more

Hi @Grobbin  Welcome to community! Unfortunately we don't offer phone support but not to worry, I can help you here on community. I took a look at your Pandora account and I see your subscription to Pandora is billed through Google Play. Since your subscription is billed through the Google Play Store, you can update your payment details through your Google account. Visit Google Play's Add, remove or edit your payment method help page for more information on how to manage your payment options. If you're not seeing a Pandora subscription under your current Google account, you may have another Google account under a different email address. If this is the case, I recommend reaching out to Google Support for further assistance. Let us know if you have any other questions. ... View more

Hi @wontgrowup2fast  Welcome to community! Sorry for any confusion around playlists. On-demand content, such as Playlists, Albums and Songs are only available as a Premium subscriber. However, you can access on-demand content by activating a Premium Access Session by listening to an ad - this is what you've been doing it. This gives you all the features of Premium for a limited duration. To view your playlist, you'll first need to activate a session, then you'll be able to filter your collection by Playlist. You can learn more about Premium sessions here. To learn more about each of subscription tier, I recommend visiting Pandora Subscriptions FAQ. Let us know if you have any more questions. ... View more