About TannerPandora

TannerPandora · ‎05-12-2026

Hi @jwill1792 Thanks for taking the time to share your experience with Bluetooth, and I’m sorry to hear you’re running into trouble. I’d like to gather a few more details so I can pass this along to our engineering team for further investigation: What is the make and model of your phone? What model is your Honda? Do you have the option to connect to your car using a USB cable? If so, could you give that a try and let me know if the same issue occurs? (This will help us determine if it's a Bluetooth only problem.) Additionally, if you’re able to, please share a photo of what you’re seeing when this happens. You can upload images directly through a web or mobile browser, attachments aren’t supported via email replies. Thanks so much for your help with this, I appreciate it! Use your mobile device only when conditions allow and as permitted by applicable law.

TannerPandora · ‎05-12-2026

Hi @bestschot Thanks for posting to the Pandora Community! I merged your previous posts together since they reference the current issue you're having with your TV. I took a look and do see that you currently have an active email support case open, and the agent assigned to your case has already responded. Please be sure to check your email inbox for their reply. If you don't see it, please check your spam or junk folders as well. To help avoid any confusion or crossed communication between multiple agents and the community, I recommend continuing to work directly with the support agent through your existing email case. I also wanted to help clarify the troubleshooting steps you mentioned. Clearing the cache or app data on the Sony TV does not remove your Pandora account, stations, playlists, or profile information. Those steps only remove temporary stored information on the device itself and help create a fresh connection between the Pandora app and the TV. Rest assured your Pandora information will be safe. I did take a moment to review your Pandora account and your associated device, and see a Sony Android TV connection from November 2020. When performing the troubleshooting steps, you would have been logged out and prompted to log back in, this helps create a new, refreshed connection with Pandora. However, I'm not seeing this new connection on our end. I do highly recommend trying the steps once more: On the supplied remote control, press the HOME button. Select the Settings gear icon Follow the steps according to your TV menu: Select Apps → See all apps → Show system apps Select Pandora Select Clear cache, then choose OK If the issue still occurs: Select Clear data, then choose OK If displayed, select CLEAR ALL DATA, then OK These steps help remove older stored connection data that may be preventing the TV from properly connecting to Pandora. In the meantime, please continue working with the support agent through your existing case so they can further assist and help keep everything streamlined for you. Thanks for your continued patience!

TannerPandora · ‎05-11-2026

I can’t really say just one person has the best music taste. I listen to a little bit of everything, minus a few genres 😂, and over the years different friends have introduced me to songs and artists I never would’ve found on my own. Honestly, my friends collectively have great music taste, and a lot of the music I still love today came from those shared moments. I think that’s what makes music so special, it connects people.

TannerPandora · ‎05-11-2026

Hi @Diane-B Welcome to the community! There are a couple of different ways to remove songs from your collection. To clarify, are you trying to remove songs from a playlist or from your Collected Songs? In the meantime, I’ve listed the steps for both below with some screenshots to help. (You can tap the screenshot to make it bigger): Playlist First, be sure to filter your collection by Playlists Scroll down to the playlist you'd like to edit and select it Tap the edit icon to the far left of the play button Tap the red circle with a dash to remove individual songs **Don’t forget to tap Done at the top when you’re finished.** Alternatively, without tapping the Edit button, you can swipe from right to left on an individual song and a Delete option should appear on the right side. Collected Songs Filter your collection by Songs Tap the song you want to remove Tap Collected on the far left to remove the track from your collection You should receive a notification confirming the track has been removed.

TannerPandora · ‎05-11-2026

Hi @Cornfed Thanks for stopping by and sharing your feedback with us! It’s always great to hear more about the different ways listeners use Pandora and personalize their listening experience. Ideas like this help give us a better understanding of the features and flexibility listeners would like to see when managing their music. I’ve updated the status of your post to Open Ideas. Thanks again for being part of the community!

TannerPandora · ‎05-11-2026

Hi @milkman76 Sorry, was out for my weekend. I'm not aware of any changes to your account from anyone on my end. The changes I mentioned had already been performed previously, and shouldn't have affected you now. So it's really odd that HEOS tried to connect randomly. I checked out your Pandora activity from the 5/6 to 5/10, and I'm still not seeing anything unusual on my end, or a particular reason for the error message. So Im thinking the auth token might have come from HEOS? Though, that's just a guess, I'm not entirely sure. Can you confirm the HEOS version you're currently on, along with the Pandora version?

TannerPandora · ‎05-11-2026

Hi @macluck2! Thanks for your patience, and congratulations on earning the two badges! We did see your earlier post and appreciate you following up. Our team reviews posts and responds as soon as we’re able, and someone will reach out via email regarding the technical help you mentioned. Please be sure to keep an eye out for their email. Thanks again for being part of the community.

TannerPandora · ‎05-11-2026

Hi @Itz_Galaxy_4evr ! Welcome to community! Your music taste is all over the best places. 😄 Love that Pandora helps you bounce between music and podcasts depending on the vibe. Hope you have an awesome time here in the community! Hi @macluck2! Welcome to the community! 😊 You’ve already brought some wonderful music taste into the conversation, Sinatra, Roy Orbison, and Neil Diamond are classics for a reason. I didn't know Scrapple started in PaDutch Country, learned something new! I’m sorry to hear you’ve been having trouble with your Pandora account. I’m going to escalate this over to our support team so they can take a closer look and help get you back to listening again as soon as possible. They will contact you via the email associated with your Pandora account. Please keep an eye on your inbox. We’re glad you’re here, and hopefully you’ll be back to listening very soon!

TannerPandora · ‎05-11-2026

It's a great song, @RagnerTheHiker. Most of their songs are pretty amazing.

TannerPandora · ‎05-11-2026

@GenyaRaspberry I have a couple of favs, but I really love 'Smells Like Teen Spirit'.

TannerPandora · ‎05-08-2026

Hi @milkman76 I’m really sorry to hear you’re still running into all of this trouble, especially after the amount of time and effort you’ve already put into troubleshooting. I know we’ve been discussing this issue for quite a while now, and I had hoped things had stabilized on your end since I hadn’t heard from you recently. I also appreciate the level of detail you’ve shared throughout this process, along with all of the testing you’ve done. Please know that I’ve passed along your latest experience, troubleshooting notes, and the details gathered through your extensive trial and error to our engineering team for further investigation. Unfortunately, I don’t have any new updates to provide at this time. I know you previously mentioned having difficulty getting in touch with support at HEOS, were you ever able to connect with anyone there? I only ask because they may have additional troubleshooting steps or insight regarding the integration from their side, and it could help to have both teams reviewing the behavior in parallel. In the meantime, thank you again for your continued patience while this is being looked into. I know this has been an especially frustrating experience, and I truly appreciate you continuing to provide updates and detailed information along the way.

TannerPandora · ‎05-08-2026

Hi @SandySaysArf Thanks for posting! Sorry this experience has returned for you again. I've moved your post into another thread from another listener who is experiencing the same issue. on their Roku. I've already reported this to our engineering teams. Please keep an eye out on this thread, I'll be sure to post updates as they are provided to the community team. Could you also please include a picture of what you're seeing on your Roku. You can include pictures directly here in community through a web or mobile browser. You won't be able to include pictures through email. Thanks again for your patience!

TannerPandora · ‎05-08-2026

Hi @GRITBONE Welcome to community! Thank you so much for taking the time to share such thoughtful feedback, and for the kind words about Pandora. I’m really glad to hear you’re enjoying the service across platforms. I also appreciate you detailing your experience with the Xbox app and including the screenshots for reference. Feedback like this is incredibly helpful, especially from listeners who actively use Pandora across different devices and environments. I’ve made sure your comments and suggestions have been passed along to the appropriate teams for visibility and consideration. Thanks again for being part of the Pandora community and for helping us continue improving the listening experience.

TannerPandora · ‎05-08-2026

Hi @mojava77 Welcome to community! Thanks for sharing those details and screenshots, and sorry for the trouble connecting to your receiver. Just to confirm, have you only noticed this happening with your iPhone, or does the same behavior occur with other iOS devices as well? Does the AirPlay icon seem to switch randomly between the square icon and the circular icon, or does it only change when connecting to your receiver? Thanks for the help with these additional details.

TannerPandora · ‎05-08-2026

No problem, @RagnerTheHiker! Do you have some top favs that aren't listed here? I'm always looking for new artists and genres.

TannerPandora · ‎05-08-2026

Hey @Skull42400! Welcome to the Community! Thanks for posting. I’ve moved your message over to an existing thread we have on this experience. Our teams are aware and are currently investigating what happened. Please keep an eye on that thread, as soon as we receive any updates, we’ll be sure to share them there. Thanks again for your patience and understanding in the meantime!

TannerPandora · ‎05-08-2026

Hi @RagnerTheHiker Do you have any suggestions for new fun Pop artist? I'm currently listening to artists like Ava Max, Sabrina Carpenter, BLACKPINK, XG, JENNIE and Olivia Rodrigo.

TannerPandora · ‎05-07-2026

Please note that this message has been marked as the Accepted Solution to reflect the current status. This thread will be updated as additional information becomes available from the Community Moderation Team. Thank you for your patience and understanding. Pandora Update: 5/11/2026 Hi everyone, Thanks for sharing your experiences and reporting the issue. The blank or missing Pandora widget should now be resolved in the latest Pandora release (version 2604.1.1). If you haven’t already updated, please install the latest version and try again. This thread will now be marked as resolved and closed to future comments. If you come across this issue again in the future, please create a new thread. Thanks for being part of community! Pandora Update: 5/7/2026 Hi everyone! Thanks so much for sharing your experience with the Pandora Widget on iOS. We’ve passed this along to our engineering team so they can take a closer look and investigate further. We appreciate your patience in the meantime, and we’ll be sure to share any updates here in this thread as soon as we receive them. Thanks again for taking the time to report this and help us improve the experience for everyone. 💙

TannerPandora · ‎05-07-2026

Love me some Nirvana! I still listen to their music.

TannerPandora · ‎05-06-2026

Hi @mangledmike Thanks so much for visiting the Pandora Community and for taking the time to share your experience. I do see that you also reached out to our Care Team via email for further assistance, and it looks like this may have already been resolved. I still wanted to follow up here as well with what I hope are some helpful notes. First, I can confirm that the Pandora account associated with your Community profile is currently upgraded to Pandora Premium Family, and I don't see any additional subscriptions on my end. While it’s not immediately clear why your Roku device is displaying a different subscription tier, I’ve shared this discrepancy with our Roku team so they can take a closer look and review what may be happening. In the meantime, the best way to verify your subscription details is directly through the Pandora website. Please make sure you’re logged into the correct Pandora account, then go to: Profile > Settings > Subscription Thanks again for calling out the discrepancy with your subscription details on Roku! Additionally, it’s helpful to note that at this time, each Roku account can only be associated with one Pandora account. This means that if someone signs out and logs into Pandora using a different account on one Roku device, that login information may sync across other Roku devices connected to the same Roku account. Hope this helps to further clarify.

Re: Automotive + Bluetooth: Artist and song does n...

Re: Sony TV: "Check my connection" error message

Re: Who in your life has the best music taste and ...

Re: iOS: How do I delete or remove songs?

Re: Ideas: Ability to queue in Offline Mode & Shuf...

Re: HEOS App: Payback stops, pauses, is unplayable

Re: 📣 Community Updates Are Here!

Re: Introduce Yourself

Re: Songs from early 2000s or new songs

Re: Songs from early 2000s or new songs

Re: HEOS App: Payback stops, pauses, is unplayable

Re: Sorting issues on Roku

Re: Xbox Series X App improvement

Re: Airplay issue when streaming to receiver

Re: Daily song exchange. (Clean)

Re: Widget is completely gone for IOS

Re: Daily song exchange. (Clean)

Re: iOS: Widget is gone.

Re: Songs from early 2000s or new songs

Re: Subscription and charges

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