Hi @milkman76
I’m really sorry to hear you’re still running into all of this trouble, especially after the amount of time and effort you’ve already put into troubleshooting. I know we’ve been discussing this issue for quite a while now, and I had hoped things had stabilized on your end since I hadn’t heard from you recently.
I also appreciate the level of detail you’ve shared throughout this process, along with all of the testing you’ve done. Please know that I’ve passed along your latest experience, troubleshooting notes, and the details gathered through your extensive trial and error to our engineering team for further investigation. Unfortunately, I don’t have any new updates to provide at this time.
I know you previously mentioned having difficulty getting in touch with support at HEOS, were you ever able to connect with anyone there? I only ask because they may have additional troubleshooting steps or insight regarding the integration from their side, and it could help to have both teams reviewing the behavior in parallel.
In the meantime, thank you again for your continued patience while this is being looked into. I know this has been an especially frustrating experience, and I truly appreciate you continuing to provide updates and detailed information along the way.
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