Hi @justshirl! Thanks for posting. Which device is this happening on? I checked your Pandora account, and I do see that you're upgraded to Pandora Plus. Keep in mind, listening to on-demand content like songs, albums and playlists are a feature of Premium.  With Plus, you can enjoy: Ad-free personalized stations  Your favorite podcasts Unlimited skips Offline listening Higher quality audio     ... View more

HI there, @trufflE. 👋 Sorry to hear that you're having trouble. Which web browser are you using? Are you using the Pandora Desktop App for Windows / MAC? Could you send over a screenshot of the exact error message you're seeing? I've included instructions below. ++ Screenshot: If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here. Then attach that file in your next post. If you have a Mac: Hold down the Shift key and the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the 3 key. This will save the screenshot as a file on your desktop. If you hit the 4 key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of. Attach that file in your next message. Thanks for your patience in the meantime. ... View more

Hi there, @KellyC. 👋 Sorry to hear that you're having trouble. I would recommend running through the troubleshooting steps for your specific browser or Pandora Desktop App to see if it helps. Web Browser Troubleshooting: Google Chrome Troubleshooting Safari Troubleshooting Microsoft Edge Troubleshooting Firefox Troubleshooting ++ Pandora Desktop App Troubleshooting: Pandora Desktop App on Windows 10 Pandora Desktop on MAC Computers ++ Device Network Troubleshooting: You can also try device network troubleshooting by rebooting your connection. Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? I hope this helps. Feel free to let me know how it goes. 🎧 ... View more

Hi there, @KellyC. 👋 Sorry to hear that you're having trouble. I would recommend running through the troubleshooting steps for your specific browser or Pandora Desktop App to see if it helps. Web Browser Troubleshooting: Google Chrome Troubleshooting Safari Troubleshooting Microsoft Edge Troubleshooting Firefox Troubleshooting ++ Pandora Desktop App Troubleshooting: Pandora Desktop App on Windows 10 Pandora Desktop on MAC Computers ++ Device Network Troubleshooting: You can also try device network troubleshooting by rebooting your connection. Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? I hope this helps. Feel free to let me know how it goes. 🎧 ... View more

Hi there, @Mattkunz34. 👋 Thanks so much for getting back to us with that information. Let's try running through the standard troubleshooting steps while I have a trace enabled on your  Pandora account. You can find the steps here: Android Troubleshooting ++ If you still have trouble, can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Let me know how it goes. 🎧 ... View more

Hi @ahpajerry 👋 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Calico739 I moved your message over to an existing thread: Pandora Modes - Available devices At this time Pandora Modes are only available on our website, mobile devices, and the Sonos app. If you'd like to see Modes available on more devices like CarPlay and Alex, I recommend visiting the current feature request and casting your vote. You can check out the thread here.  Hope this helps. ... View more

@jalevy I do see you have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community! ... View more

Hi, @anna1948. 👋 Unfortunately, this isn't a feature of Pandora at this time. However, another listener created a feature request for this option. You can upvote this existing suggestion by clicking on the 💙icon next to the title in order to express your interest in seeing this option implemented: Download ringtones for phone Hope this helps! 🎧 ... View more

Glad to hear those steps helped, @traptsouls! 👍 ... View more

Hi there, @melissalayton21. 👋 Sorry for the inconvenience. It's possible that this error message was triggered by multiple listeners on your account, a problem with Pandora on your device, or an issue with your internet provider. This could also mean there were indications that the Pandora service was being accessed in ways that don't fit our Terms of Use. You can review our terms here. When this happens, we automatically disable access to Pandora for a period of time. In the meantime, this issue has been resolved, and you should be able to listen normally from your devices. Let us know if you continue to have trouble with this. 🎧 ... View more

@DrMER1 It looks like you replied via email - unfortunately, attaching images via email will not appear within the Community thread. You will need to open this Community link in a web browser in order to provide attachments. Please try adding those once more by clicking on the camera icon located in the Reply box: Thanks for the help! ... View more