About TannerPandora

TannerPandora · ‎09-29-2022

TannerPandora · ‎09-29-2022

Hi all! Thanks for your all feedback! 👍 I wanted to call out a new update for logging out of all your devices. You can now do this from your Pandora account on a web browser! 💻 🙌 You can log out of all other devices from a computer by: Clicking on your Profile in the top right corner of the page and then selecting Settings. Scroll down to the bottom of the page and click on Log out of all other devices. Enter your password and then Log out. Keep in mind that it may take some time before the change will reflect on your other devices. Remember to sign out of your account once you're finished if you're not using a personal computer. Thanks for being part of community!

TannerPandora · ‎09-28-2022

Hi @bobgott! Thanks for posting. Sorry for any trouble in your vehicle. I'd like to pass thing along to our engineering team. Can you let me know the Pandora version you're on? (If you need help finding this let me know) Also, are you using Pandora through CarPlay, PandoraLink or just a Bluetooth connection? Thanks!

TannerPandora · ‎09-28-2022

Hi @hashmobile! Welcome to community. Could you provide the following information so I can take a closer look? What is the make, model and year of your vehicle? Are you using an aftermarket stereo? If so, what is the make and model of that device? What is the make and model of your phone? Which Pandora app version are you on? (let me know if you need help finding that)? How is your smartphone connected to your car? (Bluetooth, USB, AUX) Is your vehicle equipped with Android Auto or Apple CarPlay? Have you experienced this issue only when in the car, or also when listening on your phone outside the car? Let me know. Use your mobile device only when conditions allow and as permitted by applicable law.

TannerPandora · ‎09-28-2022

Hi @Hidenseek! Sorry to hear that this hasn't been resolved. I'm happy to pass along your info to our engineering team for further investigation. Can you let me know which Pandora version you're currently on and the model of your iPhone? Let me know if you need help finding that. Thanks!

TannerPandora · ‎09-28-2022

Awesome, @GeeVee! 🙌 Glad to hear it's working. Let me know if you run into trouble again.

TannerPandora · ‎09-27-2022

Glad to hear it's working right now, @GeeVee. To confirm, your Marantz is connected through WiFi? If it is, are you able to connect through Ethernet cable to see if you receive the same message? In the meantime, if you haven't already, I can recommend power cycling your Marantz and router/modem to see if that will help. You'll want to unplug the devices for at least 5 minutes and then plug them back in. If the message persists, let me know the time and date and I'll take a closer look. Thanks!

TannerPandora · ‎09-27-2022

Hi @GeeVee! Thanks for the follow up. I do see a Marantz receiver associated with your account. I've enabled a trace to help investigate. Can you tell me a little more about your experience? Does playback stop or not start at all when trying to play Pandora.

TannerPandora · ‎09-27-2022

Hi @GeeVee! Thanks for posting. I checked the Pandora account associated with your community profile and don't see a connected Samsung TV. Is it possible that there is another device like a receiver or blu-ray player connected to your Samsung TV that the Pandora app may be on? Let me know.

TannerPandora · ‎09-27-2022

Hi @danamtherrien! Welcome to community 👋 Looks like you may have reached out to our User Support team as well. To avoid any confusion or redundant troubleshooting steps I would recommend responding to the agent through their email if you continue to have trouble. If your issue is resolved, please feel free to post any helpful steps here for other listeners that many experience a similar issue. Thanks for being part of community.

TannerPandora · ‎09-27-2022

Hi @Barhodes2195! Thanks for your post! We’re always looking to improve, and getting feedback like this definitely helps with that. Thanks for being a part of our Community!

TannerPandora · ‎09-23-2022

Hi @ncolbert! Thanks for replying to my DM. I was able to locate husband's Pandora account and I do see the Onkyo receiver. I've gone ahead and removed the connection on my end. When this takes affect, it will automatically log you out of Pandora. Then log back in and try Pandora once more. If you continue to have trouble, I would recommend power cycling your Onkyo, by unplugging it for one minute, then plugging it back in. Let me know how it goes.

TannerPandora · ‎09-22-2022

Hi @ncolbert! I'll need the email address associated with the Pandora account. However, we don't allow personal information to be posted on community. I'll send a direct message to you through community where you can safely reply. Please note that you may receive an email notification about this direct message, but please respond directly on community. Thanks!

TannerPandora · ‎09-21-2022

Hi @Pepperpietrowsk! Welcome to community. I moved your message from our Other Device support board to the iOS support board since your screenshots appear to be from an iOS device. I checked your account on my end from a web browser and I do see that Podcasts have been collected. Can you do me a favor and log into your Pandora account from a computer to confirm if you're able to see your Podcasts. In the meantime, could you tell me more about your iPhone? Model: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Thanks!

TannerPandora · ‎09-21-2022

Hi @Pela55! Welcome to community. What is the model of your Bose speaker?

TannerPandora · ‎09-20-2022

Hi @ncolbert! Welcome to community! Have you connected to this Onkyo before or is this a new device? I checked the Pandora account associated with your community profile and I don't see a Onkyo previously connected. Thanks!

TannerPandora · ‎09-20-2022

Hi @Lizdmd2170! Thanks for posting. Pandora does not require or generate an activation code when connecting to your vehicle with Bluetooth. Those types of codes are used when connecting Pandora to an in-home device such as a TV or smart speaker. If your iPhone is already connected to your vehicle via Bluetooth, then you'll just need to launch the Pandora app on your phone to start listening. If you're having trouble connecting your iPhone to your vehicle with Bluetooth, I'd refer you to the car's manual for specific steps connecting your phone to the car's system. Use your mobile device only when conditions allow and as permitted by applicable law.

TannerPandora · ‎09-20-2022

Hi @nicanijo! Welcome to community! 👋 It looks like you may have reached out to our User Support team via email. To avoid duplicate steps or any confusion I would recommend following up with their email for further help. If your issue was resolved, feel free to post any helpful steps here in community for other users that may have a similar experience. 🙌

TannerPandora · ‎09-19-2022

Pandora Update: 9/20/22 Thank you for confirming that this has been resolved with version 2209.1. As this is now resolved, I am closing this thread from further comments. If you experience this issue again in the future, please create a new post and reference this existing thread. Thank you for being part of community! Pandora Update: 9/19/22 Hi all! Thanks for posting your experience. We wanted to follow up regarding the recent issue with casting on the Pandora app. Our engineers have been working diligently, and we believe the problem has now been resolved in our latest app version, 2209.1. Please try updating the app on your device and let us know if you continue to encounter trouble. We apologize for any inconvenience and greatly appreciate your patience. Thanks for listening! +++ Here's how to update the Pandora app on your Android device: Tap your profile avatar in the top right corner. Select Manage apps & device. Then tap Manage and scroll to Pandora for updates. Tip: In some cases, you may need to restart your device to update an app.

TannerPandora · ‎09-16-2022

Thanks for the update, @mcfdlf! Glad to hear you were able to resolve this. 🙌

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