Hi @gneufeld! Welcome to community.  Thanks for posting your experience. I've gone ahead and passed this along to our engineer team for further investigation.  Thanks for your patience while they look into this.  ... View more

Hi @tlspiegel1! Sorry to hear this is happening.  I've gone ahead and passed this along to our engineering team for further investigation. Unfortunately, at this time, there are no troubleshooting steps to offer.  Thanks for your patience while they look into this.  ... View more

Hi @cowgirlhippieL! Welcome to community.  I moved your post over to an existing thread: Device that support Premium Apple TV does not support Premium features. At this time, Pandora Premium is available on our website, as well as the devices listed here. However, you can expand your Pandora Premium experience on your Apple TV by using Apple AirPlay.  If you are having trouble with playlists on your iPhone, I would recommend creating a new post in our iOS board.    ... View more

Hi @cmagee5067! Thanks for trying, sorry to hear that it didn't help. Unfortunately, I don't have any other suggestions. I've gone ahead and passed your info along to our engineering team to further investigate.  Thanks for your patience in the meantime.  ... View more

Thanks for following up, @kkaudette! Glad to hear this is resolved. 🎉 Happy listneing! ... View more

Hi @kkaudette! Welcome to community.  Is this is happening on your mobile device or web? Can you share a screenshot/picture of the error message you're seeing? You can post the image in this thread.  If it's happening on your mobile device, can you let me know the following: Model: OS version: Pandora version: If this is happening on the web, which browser and version are you using?  Thanks!   ... View more

Hi @mcmario! Welcome to community. Sorry to hear this is happening.  I've gone ahead and removed the Yamaha connection with your Pandora account. When this takes affect, you'll automatically be logged out. Once logged out, connect to Pandora and try again. If you're still having trouble, I recommend power cycling your modem/router.  Shut down your Yamaha completely; Unplug your modem and router, wait 10 minutes, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your Yamaha back on and try Pandora again.   ... View more

Hi @kakern154! Welcome to community.  Thanks for trying those steps, sorry to hear they didn't help.  I've gone ahead and passed your info along to our engineering team for further investigation. Thanks for your patience while we look into this.  ... View more

Hi @Jackie5! Welcome to community! To confirm, is this happening when you're connected to your Ford via Bluetooth? If so, have you noticed this happening with any other bluetooth connected devices, such as speakers?   ... View more

Hi @Rashawn426! Does this only happen when connected to your vehicle with Bluetooth or with other devices, such as a Bluetooth speaker? ... View more

Hi @cmagee5067!  I've gone ahead and removed the connection. When this takes affect you'll automatically be logged out. It may not happen instantaneously, so please be patient.  Let me know how it goes.  ... View more

Hi @noa! Welcome to community.  Can you tell me a little more about your experience?  Are you using Chromecast or Google voice commands when using your Nest WiFi? Do you receive an error message? If so, can you let me know exactly what it says?  Are you eventually able to connect? Thanks!   ... View more

Hi @Clare! Welcome to community.  I moved your post over to an existing thread: Devices that Support Premium Unfortunately, Facebook Portal devices currently do not support Premium features. At this time, Pandora Premium is available on our website, as well as the devices listed here. However, as a work around, if your Portal includes the Amazon Alexa integration, you should be able to use Alexa voice commands to request your playlists on Pandora. To learn more about Alexa voice commands, check out Pandora + Alexa on our help page.  ... View more

Hi @jimbo_kirko! Thanks for visiting community.  I merged your post with an existing thread: Dish devices - Playback stops Looks like you've reached out to our User Support team via email. To curb any confusion or duplicate troubleshooting steps, I recommend following up with the agent through email.  If you haven't tried any troubleshooting steps yet - I posted some above that may help. You can view the steps here.  ... View more

Hi @JohnMadigan! Thanks for posting.  Would you mind taking a picture of what you're seeing on your Roku? You can share this directly in this thread. Let me know if you have any trouble. Thanks! ... View more

Hi @garjef67! Thanks for the follow up.  Since the error is occurring before you log in, that may explain why I don't see a Pioneer connection with your Pandora account.  Since you've already performed some device and network troubleshooting, I don't have any other steps to suggest at this time.  I've gone ahead and created a ticket for our engineering team to investigate further. Let me know if anything changes on your end.  ... View more

Hi @jlynk!  To clarify, Pandora supports Kindle devices on Fire OS 6.0 or later. I see that you are on OS 5.6.8.0. Sometimes, folks will be able to use Pandora using an unsupported device, but that functionality may break unintentionally due to updates to the app or OS meant to address other issues. While we we cannot provide any specific troubleshooting steps for your device. We can offer some standard steps: Try restarting your Fire tablet. To do that: Press and hold the power button for two to three seconds until you see the message "Do you want to shut down your Fire?" Tap OK. After the device has completely turned off, press the power button for two to three seconds to turn your Fire tablet back on. Try the Pandora app again. If you continue to have trouble: Swipe down from the top of the screen and tap Settings and then Apps & Games. Select Manage All Applications and then All. Clear your data for the Pandora application. Then launch the Pandora app again. ... View more