Hey, @Jmitchellblues6. 👋 Thanks so much for reporting your experience. Please check out my message here for troubleshooting. You can also try repairing your headphones with your phone via Bluetooth to see if that helps. If the issue continues, could you tell me more about your device? Device & Generation:  Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know. 🎧 ... View more

Hey there, @Richh5537. 👋 Nice to see you around the community space. If you drag the small " | " icon on the timer bar, you should be able to move forward in the song.  A larger circle will appear and you can move forward or backward. Something to note, this is only available for Premium subscribers.  I've included a screenshot for you here: Hope this helps! 🎧 ... View more

Hey there, @Christinatrego1. 👋 I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more: iOS Troubleshooting *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. ++ If the issue persists after uninstalling / reinstalling, I'll need to report this to our engineering team. In order to do that, I'll need the following details: Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Are you using a Bluetooth device? Or, connected to another device when this happens like your vehicle? Let me know how the troubleshooting steps go. 🎧   ... View more

Hey there, @ksutter. 👋 Thanks for letting us know about this, and sorry to hear that you were impacted by the other issue regarding your playlist recently.  Pandora will never use the last 500MB of storage, so we will only download as much content as we can before we hit that limit. Is it possible that this might be occurring because there is not enough storage on your device? If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded. Keep in mind that stations and large playlists take a longer time to download. You can also try downloading a single track for offline listening to see if that works. Let me know how it goes. 🎧 ... View more

Hey there, @jkaplan. 👋 I moved your post over to this existing thread: iOS: Unable to Start Playback via Headphone Buttons We do have an open internal ticket with our engineering team to investigate this. In the meantime, it sounds like you may have also tried running through the standard steps to troubleshoot the Pandora app on your iOS device: iOS Troubleshooting If the issue persists, could you tell me more about your device? Device & Generation: iPhone 12 Mini Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this. 🎧     ... View more

Hey, @Glassitter. 👋 I moved your post over to this existing Desktop thread: Incorrect Login Error After Entering Correct Info Someone from our User Support team has contacted you via email to gather more info. If you don't see the message soon, please be sure to check your spam / junk folder too. We appreciate your patience during this process. 🎧 ... View more

Hi, @cipher99. 👋 Since these issues involve your account + password, we escalate these to our User Support team via email to protect your privacy. I do see that you were able to log in based on your post in another thread. Glad to hear that you were able to get back to listening. If anything else pops up, feel free to let us know. 🎧 ... View more

Hey there, @Khaldore. 👋 Thanks for reporting this. I have shared your experience / feedback with our engineering team regarding those two podcasts. We appreciate your patience while they work on this. 🎧 ... View more

@Joss1607 Thanks so much for sharing those details.  I will share this information with our engineering team so they can investigate. 🎧 ... View more

Hi there, @MHatter469. 👋 Thanks so much for posting about this. I moved your post over to the iOS board to keep the community space organized. Could you share an example of an artist that shouldn't be in your top artist list on your profile? Is it possible that someone else could be listening to your account on a shared device? Are you able to send over a screenshot of what you're seeing in your profile? To take a screenshot on an iPhone 8 (or earlier) or an iPad or iPod touch: Press and hold the lock button (the button on the top right side) and the home button (the circular button on the bottom of your device) at the same time. To take a screenshot on an iPhone X or later: Press and hold the lock button (the button on the right side) and the volume up button (on the left side) at the same time. In iOS 13, a thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or swipe left on the thumbnail to dismiss it. To find the screenshot you just took, go to Photos > Albums and tap Screenshots. Send this photo as an attachment to your response. Let me know, and I can follow up with you. 🎧 ... View more

Thanks for sharing, @jmyers81. 🎧 ... View more

Happy Leo Season! 🦁 ... View more

Hi there, @Jenn27. 👋 Thumbprint Radio works differently from normal stations based on artists, composers, or songs.  Could you share a bit more about what you're experiencing? Which station are you having trouble with?  Are you currently in a mode?  If you're able to send over a screenshot of exactly what you're seeing, this would be helpful so that I can take a look for you. To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured. To access your screenshots, go to the Gallery and look in the Screenshots folder. Send this photo as an attachment to your response. Thanks for your help with this. 🎧 ... View more