Hey there, @Jentavi. 👋 Sorry to hear that you're having trouble. I've escalated your issue to one of your User Support team members so that they can help you regain access to your account. Someone will be in touch with you via email shortly. 📬 If you don't see the email soon, please check your spam / junk folder to make sure it didn't end up there. Thanks for your patience during this process! 🎧 ... View more

Hi, @rfadden. 👋 Posting this here as well. Based on this screenshot you sent over, it looks like you're using an older version of the Pandora Windows 10 Desktop app. We no longer support the old Windows 10 app, so we'd recommend that you uninstall it and install the new desktop app. To do that: Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more. Next, find our new app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to install. Downloading any app from the Windows Store will require that you have a Microsoft account and password. The email address and password for your Microsoft account may be different than those on your Pandora account. Note: You'll need Windows 10 in order to use the Pandora App for Windows. Windows 10 is a free upgrade for any Windows 7, Windows 8, or Windows 8.1 user, depending on hardware compatibility. You can find more information on how to update your OS here. Hope this information is helpful. 🎧 ... View more

Hey there, @JulioZaleski. 👋 Thanks for sending over that helpful screenshot. Looks like you've enabled several complimentary Premium Access sessions. There's a natural tension between valuable ad space and the listening experience. Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate. We'll automatically save your on-demand music collection for your next Premium experience. Due to licensing restrictions, we have to limit the number of Premium Access sessions per person. If you're hitting a limit, it means you've used quite a few of these sessions lately. We're so glad you're enjoying the extra functionality. I know that limits like this can be frustrating, so I'll definitely pass along your feedback. ... View more

Hey there, @Ronbtlr. 👋 Nice to see you around the community space! The short answer is that the tracks you download will continue to live within the Pandora app, but you may listen to them offline with an Android or iOS device. In other words, Pandora Premium allows subscribers to take individual songs, albums, or stations offline for listening within the Pandora app. However, it's not possible to transfer your Pandora music collection to an external music. If you're outside of our app, or you're accessing Pandora from our website or another type of device, you won't be able to view those downloads. If you'd prefer to download music for your personal collection with a file you can access elsewhere, we recommend buying it from an online music store or authorized retailer. Hope this information is helpful. 🎧 ... View more