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My playlists are gone

Local Performer

I logged back into my account after a couple of months, and everything is gone. It's saying that I have no "liked songs" and I have 0 playlists. I have been looking for ways to get them back, but nothing has worked. I just had the regular Pandora account, no paid subscriptions or anything, so I can't recover a subscription. My account on here says that I have 6 playlists, but when I go into the app or search it up on Google, they don't show up. Any help would be appreciated.

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Re: My playlists are gone

Moderator
Moderator

@AmandaL I moved your post to this thread since it sounds like you are experiencing a similar issue.

This is likely due to having multiple accounts set up with Pandora.

Someone from our User Support team will be reaching out to you separately via email to help get this figured out.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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my thumbs up

Local Performer

where did the my thumbs up playlist go?

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Re: my thumbs up

Moderator
Moderator

@CaptNeilH I moved your post to this thread since it sounds like you are experiencing a similar issue.

My guess is you have two accounts set up, as the one connected to your community profile was created for the first time a couple of days ago.

If you had a My Thumbs Up playlist previously, then it's likely collected on an account registered under a different email address. 

If you know the email address associated with your original account, you can sign out of the Pandora app, and then sign back in using that other email address.

In the meantime, our support team will also be reaching out to you separately via email to help make sure this gets straightened out.

Keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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lost my station list

Local Performer

Pandora forced me to resign and when I did I lost my original station list.

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Re: lost my station list

Moderator
Moderator

@redbeardx Our support team took a quick look and have verified that the Pandora account associated with your community profile was created for the first time this week.

If you've had an account set up with us in the past, then it was likely registered under a different email address.

I recommend signing out of your device, and then signing back in using the email address you originally used to set up the account with.

Let me know if this helps. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: lost my station list

Local Performer

how do i get music back

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Re: lost my station list

Moderator
Moderator

@robert65 To clarify are you missing some stations in your collection?

If so, what are the names of the missing stations?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Playlist, collection, etc

Local Performer

I recently changed phones and when I got into my Pandora and retrieved my premium subscription all my playlist collection stations and everything are gone. I would like to know if there is a way to restore them. Thank you

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Re: Playlist, collection, etc

Moderator
Moderator

@leilathompson76 Our support team believes this is an issue with having multiple Pandora accounts set up under different email addresses.

They will be contacting you separately via email to help make sure this gets straightened out.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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All my stations have disappeared....

Underground

All my stations have disappeared.... I did not delete them. I see "My Collections" at the top but no "My Stations".... I asked Alexa to play Pandora and she started playing "Rain Radio"... Now all stations are gone....

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Re: All my stations have disappeared....

Moderator
Moderator

Thanks for your post, @infraredgalaxy!

  • Which device are you using when this happens?
  • Are you using your computer? If not, which device?
  • Also, when you go to My Collection, are you able to view your stations from there?

Let me know.

Alyssa | Community Moderator

Let's talk music in Community Chat

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