Unable to change password

[Deakin02]

Trying to change my password, but using safari on my iPad, there is no way to access “settings”. Just an endless loop from help to sign up. Terribly unhelpful. How do you sleep at night with such a **ahem**ty website?

Moderator Edit: Edited title for clarity

[AlyssaPandora]

Hey, @atthelake123. 👋

Someone from our team has reached out via email to offer further assistance with resetting your password. Please check your inbox or your spam / junk folder if you haven't received it yet.

We appreciate your patience during this process. 🎧

[rickdoty8]

I do not remember my password. I tried to reset it using a link from Pandora and that did not work. When I clicked on the link to changer the password, it just took me back, logged into with the password I do not remember and I cannot change it using the edit . It ask for my current password to complete the change which I do not remember.

[AdamPandora]

@rickdoty8 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[shnwood]

i have an alert saying my password was part of a security breach. when i click on my account then hit edit, it does not let me change my password, please help! thank you

[AdamPandora]

@shnwood I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!