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Unable to change password

Deakin02
Local Performer

Trying to change my password, but using safari on my iPad, there is no way to access “settings”. Just an endless loop from help to sign up. Terribly unhelpful. How do you sleep at night with such a **ahem**ty website?

 

Moderator Edit: Edited title for clarity

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56 Replies

AlyssaPandora
Community Manager
Community Manager

Hey, @atthelake123. 👋

Someone from our team has reached out via email to offer further assistance with resetting your password. Please check your inbox or your spam / junk folder if you haven't received it yet.

We appreciate your patience during this process. 🎧

Alyssa | Community Manager
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rickdoty8
Local Performer

I do not remember my password. I tried to reset it using a link from Pandora and that did not work. When I clicked on the link to changer the password, it just took me back, logged into with the password I do not remember and I cannot change it using the edit . It ask for my current password to complete the change which I do not remember.

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AdamPandora
Community Manager
Community Manager

@rickdoty8 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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shnwood
Local Performer

i have an alert saying my password was part of a security breach. when i click on my account then hit edit, it does not let me change my password, please help! thank you

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AdamPandora
Community Manager
Community Manager

@shnwood I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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lencara
Local Performer

I can't  change my password either. 

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AdamPandora
Community Manager
Community Manager

@lencara I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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ebonweaver
Local Performer

So... for the last year the site has not allowed password changes and it hasn't been fixed?  Wow.  You REALLY need to fix this problem.  I mean, it's pretty dang simple... you click Edit in your Settings and you can't change the password field.  Obviously there should be a button for changing password, or a second field and both be editable, because you have to confirm a new password in any intelligent system.  But you can't even modify the one password field that is there when in edit mode.  So fix your site already!!

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MariaPandora
Moderator
Moderator

Hi @ebonweaver , welcome to the Pandora Community!

You should be able to edit your password on your Settings > Account info > Click on edit. 

If you are having trouble with that can you tell me what happens when you click on the dots under Password? Do you see an error message? Is it not allowing you to write?

Let me know!

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ebonweaver
Local Performer

Wow... so it seems the issue might actually be the worst UI I have ever seen, and that's in a 25 year tech career.

1. When in edit mode, the password field is still a single field and contains grayed out dots.  This indicates visually it can not be edited.  This must be fixed.

2. When you click in that field nothing happens, it's still grayed out dots.  See point 1.

3. If you start typing in the field that by all appearances is disabled, you CAN type in it.  See point 1.

4. There is no confirmation field to ensure you didn't make a typo.  There is no button to show the field contents instead of dots.  This must all be fixed.

5. There is no requirement to enter your existing password to change your password.  This does not meet  modern security practices.

It's as if the people coding this UI have never used another account system in their life and have no clue how such an interface is supposed to be designed and have no concept of ensuring an error free experience to users.  And after 5 years of feedback indicating this is a problem because countless people say they can't change their password, no one has figured out the actual issue is the worst account management UI in the history of the internet or done a thing about it.  But you can immediately moderate my posts huh?  Great priorities.

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TannerPandora
Moderator
Moderator

Hi @ebonweaver 

Thanks for your sharing your feedback regarding the password account UI. I've gone ahead and passed along your feedback to the appropriate teams to consider when making improvements to the Pandora experience. In the meantime, if you continue to run into trouble with a password reset, the Moderation team is happy to assist.


Tanner | Community Moderator

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kblount99
Local Performer
I don't know who or if someone is trying to get into my account, but it is
not me. Please stop.

Karen
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TannerPandora
Moderator
Moderator

Hi @kblount99 

If you believe someone has accessed your Pandora, I recommend changing your password and removing all the devices associated with your Pandora.

You can use the following steps:

To reset your password & remove devices:

  • From a web browser, go to pandora.com and log in to your account.
  • Then click your Profile in the top right corner of the page and select Settings.
  • Next to Account Info click on Edit to change your password. Enter your new password into the password field and select Save.
  • You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices.
  • If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

To only remove devices:

  • From a web browser, go to pandora.com and log in to your account.
  • Then click your Profile in the top right corner of the page and select Settings.
  • Scroll down to the bottom of the page and click on Log out of all other devices.
  • Enter your password and press Log Out.
  • If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

If you don't have access to a computer or require further assistance, let us know!


Tanner | Community Moderator

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lgbak
Local Performer

I want be able to listen on phone.  I have tried to change your generated password but it wants a user name.  All I know is my email.

 

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TannerPandora
Moderator
Moderator

Hi @lgbak 

Welcome to community!

Did you get a generated password from our support team? Resetting your password through the reset password link shouldn't give you a temporary password. 

Since Pandora accounts don't have a username, you can try your email address to see if it will work.

Let me know if you continue to have trouble.

 


Tanner | Community Moderator

>> Help us make a Love Playlist – join the fun!
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mjanssen61
Local Performer
I did not request a password change. I am not mjanssen61
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AdamPandora
Community Manager
Community Manager

@mjanssen61 It looks like you are subscribed to receiving email notifications on this thread since you posted on it previously here back in 2023.

Additionally, the community account registered under mjanssen61 is associated with your Pandora account, and was created when that message was posted.

If you'd like to unsubscribe from receiving email notifications from the Pandora community, check out this thread: How to unsubscribe from community email notifications

Hope this helps!


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