Hopefully someone out there has experienced this, or can help in Pandora land... This started when I had trouble redeeming a gift card. I already paid for Pandora premium, and had it on auto-renewal. I was gifted a subscription to Pandora one. I emailed in, and the support tech, stopped my autorenewal and told me when I heard ads, to redeem my gift card. I did this, with the expectation that my subscription would remain the same. However, this changed it to Pandora plus. It then would not let me access Pandora premium. I then emailed support again, where I received the response from another tech, that they could cancel my gift membership, and that I would have to sign back up for premium. I emailed back asking the following : “But the gift card value would expire? My issue is that the pandora tech i emailed with earlier, had stopped my auto-renewal so that i could redeem the gift card. from the emails, i had expected my membership to stay the same. If i was aware it would change to this pandora plus ( that i didn't know existed).. i never would've authorized the tech to stop my autorenewal, and would've gifted my pandora one gift card to someone else. I want my pandora premium, however, i don't want this gift card to go to waste. Can i pay the difference to activate pandora premium for the next 6 months? or gift this subscription for pandora plus to someone else?” I never received a response, and then a couple hours later, I received an email that my gift membership had been cancelled. Without my authorization. Now I lost a brand new 6 month membership, and only have pandora with ads, and am not able to get it fixed.
