@gibbygipson02 I definitely understand your frustration with all of this. I moved your post to the iOS space since you are experiencing this issue on your iOS device.
Someone from our User Support team will be reaching out to separately via email to look into this further with you. In the meantime, I've provided some information on why your downloads were removed, along with some tips that may help get your content downloaded for offline mode.
Downloads removed from phone:
To explain, logging out of your account and logging back in on your phone will wipe out all of your downloaded content for offline mode.
Unfortunately, there isn't an easy way to restore previous downloads once they have been removed from your device, however I recommend giving this existing idea a ❤️ to express your interest in getting it added to the service.
Downloads not completing:
You should be able to re-download content for offline mode. Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit.
Is it possible that this might be occurring because there is not enough storage on your device?
If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.
If the icon is not highlighted, try downloading the content again and keep the app in the foreground while your offline music downloads. Keep in mind that stations and large playlists take a longer time to download.
Lastly, if you are having trouble downloading stations, please try downloading a single track for offline listening to see if that works.
I hope this helps. Please keep an eye out for the email coming from our support team as well.
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