About AdamPandora

MariaPandora · ‎08-20-2024

Thanks @frag_68 ! I have passed this information to our engineering team for further investigation. Thanks very much for your patience in the meantime!

Scap · ‎09-11-2024

Awesome, appreciate you all looking into it for me.

AdamPandora · ‎08-20-2024

@WizardlyIII Thank you for clarifying that with me. I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for Android Devices If that does not resolve the issue, please reply back with a screenshot of what you are seeing as well. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) +++++++++++++++++++++++++ Additionally, can you send over a bit more info about your device? Model: Google pixel 6a Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know what you can find out.

AdamPandora · ‎08-20-2024

@Delyan Check out this thread for instructions on how to update the email address associated with your account: How to update your email address Once that is corrected, please reply back to this thread and let me know. I can then email you a copy of your latest receipt.

TannerPandora · ‎08-19-2024

Hi @Tim164 Based on your description, it sounds like your phone may have a battery optimization or battery savings settings enabled. These types of settings may cause performance issues or interfere with playback when your phone is locked and the app is in the background. Please try these general steps to see if they help. Open your device Settings and then Apps. Scroll to find Pandora or use Search in the upper right hand corner. Select Battery Next select Unrestricted. Unfortunately, due to the numerous models of Android devices, we are unable to provide step by step instructions for every device. If the above steps don't apply please reference the owner's manual for your specific device for steps to manage battery saving or optimization for your device.

JohnVPandora · ‎08-19-2024

Hi @kingcotton302 ! If you need any help with your content on Pandora, pleas email us at amp-support@pandora.com. We'll be happy to help over email.

AdamPandora · ‎08-19-2024

@jcsmith69 I moved your post over to the Desktop space. Could you tell me a bit more about what is happening? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Let me know.

Marcmmtthomas · ‎09-04-2025

Noted HomePod reports- someone else is listening- NOT - many of us have more than one device a phone an iPad HomePods this is a pretty typical use case for people that use Apple devices Functionally it makes me unable to use Pandora because I don’t appreciate having to log out of all of my devices to login to my HomePods If I want a listing library that is connected for instance at home HomePod use - hey Siri play everywhere - And have your HomePods start playing? They will shortly thereafter just stop!!! In this typical use case the next action is choose Spotify instead of Pandora a while back I had a family plan with Pandora and even using the family plan your solution to add multiple users one for the HomePod and one for the Apple iPhone, and iPad creates three users for one person, not functional and not appreciated I’ve been a subscriber for a couple years. I still have to keep looking because this don’t work

AdamPandora · ‎08-19-2024

Die With A Smile by Lady Gaga & Bruno Mars Cheek to cheek, Lady Gaga & Bruno Mars share "Die With A Smile" ❤️‍🔥 🎧 Hear it now: Greatest Of All Trappers (Gangsta Grillz Edition) by Gucci Mane The GOAT, this is Gucci Mane's 'Greatest Of All Trappers' 🐐 🎧 Listen now: Breathing (feat. Fabolous) by Mary J. Blige Feel good with Mary J. Blige's new single, "Breathing," featuring Fabolous 🌬️ 🎧 Listen now: JUST RE'D UP 3 by YG Rev it, YG dropped 'Just Re'd Up 3' 🔥 🎧 Listen now: F-1 Trillion by Post Malone Debuting 'F-1 Trillion,' Post Malone continues his country speed 🏎️ 🎧 Listen now: Jesus Saves by Cooper Alan Debuting "Jesus Saves," listen to Cooper Alan's latest single right here: Sweep It Up by Coco Jones Keep up or "Sweep It Up" ❤️‍🔥 Coco Jones shares her latest single. 🎧 Listen here: PINACOLADA by Thisizlondon, Ayra Starr & 6LACK Thisizlondon teams up with Ayra Starr & 6LACK for "PINACOLADA" 🚀 🎧 Hear it now: Bring It by Sean Paul Full speed, Sean Paul wants you to "Bring It" 🔥 🎧 Press play: Sessions by Lauren Daigle Sweet melodies, Lauren Daigle shares 'Sessions' 💛 🎧 Listen now: Unaired by Hozier A new EP, Hozier debuts 'Unaired' 🎶 🎧 Hear it now: Dirty Money (feat. Justin Moore) by Brantley Gilbert Everybody gets it different, Brantley Gilbert duets "Dirty Money" with Justin Moore 💸 🎧 Hear it now: Popular Monster by Falling In Reverse A 'Popular Monster,' Falling In Reverse debut a new album. 🎧 Listen now: Light It Up (feat. MC Ambush) by Tiësto & Afrojack Bring on the heat, Tiësto & Afrojack team up for "Light It Up" 🔥 🎧 Press play: Paradise State of Mind by Foster The People Transcend to a 'Paradise State of Mind' with Foster The People as they host their Takeover on ALT XL 💎 🎧 Listen now: Eden by Eden Muñoz This is 'Eden' 🌟 🎧 Check out Edén Muñoz's brand-new project right here: New Woman (feat. ROSALÍA) by LISA Pullin' up, fresh face, brand new día 🌟 This is #LISAxROSALÍA's "New Woman" 🎧 Listen now: Pretty Slowly by Benson Boone It started "Pretty Slowly" 🚶 Benson Boone's new song is out now. 🎧 Listen here:

Jay-Bee-2 · ‎08-19-2024

So far so good and such a relief!!!

AdamPandora · ‎09-13-2024

@Mcua I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎08-19-2024

@Greyartistrynv It looks like your family member was able to successfully create their Pandora account and join your Premium Family plan. Was there anything else you needed assistance with? Let me know.

AdamPandora · ‎08-19-2024

@Greyartistrynv It looks like your family member was able to successfully create their Pandora account and join your Premium Family plan. Was there anything else you needed assistance with? Let me know.

darcys1942 · ‎05-26-2025

Why can't you all just add the option to sort the Playlist alphabetical or by album or by artist? The drag option you have is garbage. Who wants to manually sort hundreds of songs themselves and waste hours. And please don't respond with telling me to submit my ideas. You don't listen to those anyway. Just add the sort option. There are tons of people that have been asking for this. Why is it so hard!

LeonPandora · ‎08-19-2024

@srhagerpand I've moved your post to the existing thread How to make a copy of my account. While there isn't a way to duplicate an account, what you can do is share your stations from your old account to the new ones you create. You can also check out the accepted solution to this thread for instructions on how to share that: Sharing content by email/mobile Hope to see you more on Community!

LeonPandora · ‎08-19-2024

@Rmorris87 Pandora accounts follow the email address. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. Additionally, the Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation. If you're attempting to activate Pandora on your mobile device, you already have simply by signing into the app with your Pandora account email address and password. If you'd like to activate Pandora on an in-home device, such as a Smart TV or Blu-ray player, you can do so using the following steps: Launch the Pandora application Select New User An activation page will appear with a code - leave this code up on the device screen as you continue From the web: Visit pandora.com/[brand of device] and enter the activation code there (e.g. www.pandora.com/samsung) Alternatively, from a mobile device: Open the Pandora app and go to Settings, then tap Device Activation and enter the code. Then select Continue on the in-home device. Let us know if you have any further questions. Hope we see you move often in Community!

Fondu · ‎08-18-2024

I had the same issue. Make sure where it says the station up top, where the white drop down bar is, select “my station”. For some reason mine got set to “deep cuts” and none of my thumbs up songs played. I happened to select the white bar and hit “my station” and the first song to come on was one of my thumbs up songs and everything is fixed.

slayer163 · ‎08-18-2024

Come back to Australia!

Re: Firefox: Songs Start in the Middle

Re: Android: App crashes after updating to 2408.1

Re: Android: Song repeats each time the app is ope...

Re: Misspelled my registration email

Re: App malfunction

Re: Music listed under artist with similar name

Re: My Pandora is stop can't hear music for couple...

Re: Family Plan: "Someone Else is Listening" Messa...

New Music: Picks of the Week (08.19.24) 🎶

Re: Android: Player controls become unresponsive

Re: Cancel

Re: How my family member can set up the account

Re: How my family member can set up the account

Re: More Sorting Options for Playlists

Re: Duplicate Pandora

Re: iPhone

Re: Not hearing Thumbed-up tracks on stations

Re: What countries can you get Pandora

Pandora for Creators Community