Hi @ericabs! Welcome to community! Thanks for posting your experience. I'm happy to pass this along to our engineering team for further review and investigation. Can you let me know the some additional info about your phone. Make and model of your mobile: OS version: Pandora version: Thanks for the help! ... View more

Hi @airforceofficer  Welcome to community! Do you notice this change when connected in your vehicle or on a device? If you see this happening when connected to your vehicle. Are you using Android Auto, CarPlay or a stock system? If you're seeing this on your device, what is the make and model? I'm not aware of any changes on our end so this may be an aesthetic interface when the song changes. If you can share a picture of what you're seeing that would be great. You can attach photos here directly on community. Please this is best done on a mobile or web browser, as you won't be able to include photos on any email notification you may receive. Thanks for the help! Use your mobile device only when conditions allow and as permitted by applicable law.   ... View more

Hi @Trillion6333  Thanks for the follow up. I just wanted to confirm that the keyboard shortcuts are also not working in addition to the media keys when listening with the Pandora Desktop App. In the meantime, I have reached out to our engineering team to discuss and have passed along your experience for them to investigate further. At this time, I don't believe any additional troubleshooting steps would offer an immediate resolution. Please note that the Pandora desktop app is not supported with the macOS music widget, so you won't see currently playing tracks. However, I have passed this along to our product teams to consider when making future updates. We appreciate your patience in the meantime. ... View more

Hi @Duke-Fort Thanks for the follow up. I appreciate your patience during this time and willingness to work with us. During my investigation I tried to replicate your experience but was unable to and a review of your playback logs didn't show anything out of the ordinary. Unfortunately, I don't believe there are any other troubleshooting steps that the community team can recommend that would offer an immediate resolution. We'll have to pass this along to our engineering team to look into further. Having said that, I did want to confirm if your Audio Quality settings were enabled. If enabled, I would disable to see if this improves your overall experience. I'd like to include some additional details in my notes to our engineering team. Can you let me know how long you've been experiencing this issue and have you noticed it happening on a particular station. I see that you've been listening to Dynamite (Holiday Remix) Radio more recently. Thanks again for your help. ... View more

Thanks for doing that for me, @sandaja. I'm continuing my investigation, but have made a small change, that may help. Can you try listening on your Roku or Google TV and let me know if you're having the same trouble. And if you are still having trouble can you let me know the date/time you tried. Thanks again! ... View more

Thanks for the follow up, @sclemens. I've updated my notes to our engineering team. Thanks again! ... View more

Hi @SPGarber  I was taking a closer at the your HARP station and your Pandora account, unfortunately, I'm not able to replicate your experience on my end. The station plays without issue on both web and mobile devices. To help narrow down what may be happening, can you confirm if you have a similar experience playing the station on another device or web browser.  If this is only happening on your iPhone, I would try uninstalling and reinstalling the Pandora app to see if this will help. To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. Let us know how it goes. ... View more

Hi @Darrell9090  Welcome to community! I've moved your message over to our My Collection support thread to help keeps things organized - Previously thumbed songs appear with no thumb rating. I'm happy to pass this along to our engineering team for further review and investigation. The next time you noticed a thumb rating is not there, please share the following info: The name of the station where this happened. An example track that appeared without a thumb rating And does the track (without the thumb rating) appear in your list list of thumb ratings on the Station Details page? Thanks for the help we appreciate it! ... View more

Hi @Trillion6333  Welcome to community! Unfortunately, Pandora does not support media keys when playing through a web browser. However, you should be able to use the media keys (volume, play/pause, skip) on your keyboard to control playback on the Pandora Desktop app. You can also select Controls at the top of the Mac menu bar, for the Pandora app, to review all Keyboard shortcuts available when the app is in focus. Here's a quick list: Play/ Pause: Space Skip Forward: ⌘→ Skip Backward: ⌘← Shuffle: ⌘S Repeat: ⌘G Thumb Up: ⇧⌘↑ Thumb Down: ⇧⌘↓ Items will be greyed out when playing a source that does not support that command.   If you're not able to control playback with the above keyboard shortcuts with the desktop app I'm happy to take a closer at what may be happening. I've gone ahead and enabled a trace on your account to help investigate. Let's begin with the following troubleshooting steps: First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Select Help and then Reset App Data. If you're still having trouble after this, then please uninstall and reinstall the Pandora app. To do that: Close the Pandora app. Open a new Finder window. Click on Applications. Find the Pandora app and drag it to the Trash bin. Right click the Trash bin and select Empty Trash. You can then use the following steps to reinstall the app: Install the Pandora desktop app from our website. Open the downloaded file and follow the prompts to complete the installation. Let me know if you're still having trouble. To circle back to the AirPods, unfortunately, Pandora does not support playback control when using Bluetooth headphones, such as Airpods ,when connected to a desktop. You'll need to use the keyboard controls or media keys in order to pause or play music. ... View more

Thanks for the reply, @sclemens and thanks for the clarification. I'd like to confirm the status of 2 settings within your Pandora app settings. The first, can you confirm if Auto-Start is enabled or disabled? If enabled can you disable this setting. Settings > Advanced > Auto-Start > Make sure Enable Auto-Start is disabled The second, can you confirm the Launch from Car feature is disabled? Settings > Advanced > Bluetooth Devices > Enable Launch From Car is disabled   In the meantime, I've gone ahead and passed along your experience to our engineering team for further investigation. Thanks for your help and patience!       ... View more

Hi @sandaja  Definitely, interesting experience. Normally, when multiple in-home devices are affect, my first thought would be the network. I don't believe any steps I could provide would offer an immediate resolution. I'd like to pass this along to our engineering team for further review and investigation. In the meantime, I've enabled a trace on your account. For now, I'd like to focus on gathering info and concentrating on a specific device, like the Roku. Can you do me a favor and power cycle your modem, router and Roku by unplugging it for at least 5 minutes, then plugging it back in. Once you're powered back up, try playing Pandora on your Roku. Let me know the date and the approximate time you tried this and I'll take a closer at the trace logs. Thank you for the help!   ... View more

Hi @PMM  The thumbs should also be included when sharing. I asked a colleague to share a station with me and all their thumbs were included, so it should appear. The content being shared based on subscription level just means that specific content, such as a playlists or albums, can be shared with with someone who doesn't have premium but they may need to start a Premium Access session in order to listen. Playlists and albums are considered on-demand content and only readily available Premium subscribers. ... View more

Hi @kalgarath  Welcome to community! The I'm Tired of This Track feature should still be available. For now, I moved your message over to our iOS board since your more recent devices are from Apple. To help investigate what may be happening, can you tell me more about your experience? What is the make and model of the device you're using when trying to use I'm Tired of this Track? Can you provide an example of a station you were listening to that you tried to use I'm Tired of this Track? Where you listening in shuffle? Thanks for the help! ... View more

Hi @PMM  You can share a station from one Pandora account to another account by visiting the station details page, tapping Share (the button to the right of the play button), and then using the copy link option to send yourself a direct link through a message or email. It's often easiest to search for the station, even if it's already part of your collection to share. Then tap the name of the station and then tap Share. Some things to keep in mind: Since this is a new account, if you haven't already, I recommend creating a basic genre station first, before sharing any stations. We also recommend not sharing your Thumbprint Radio station, as this will prevent the new account from creating one for itself. Let me know if you have any other questions. *What content you're able to share may depend on your subscription level. ... View more

Hi @sandaja  Welcome to community! Sorry to hear this happening with your new ISP. Your experience definitely sounds interesting, especially since it is only affecting some of your devices and not all. Are you aware of any network level security features that may be active, such as a VPN or network level ad-blocker? ... View more

Hi @tjmolnar! Welcome to community. Sorry to hear this is happening on your TV. Can you tell me the make and model of your TV?  Before reaching out did you try and troubleshooting? If so, can you let me know what you tried. Thanks for the help. ... View more

Hi @Square_Wheels! Welcome to community. Glad to hear that its working now. If you run into trouble again, can you confirm if Pandora is set as the default music provider. Also, let me know what Google says when you request to play your playlist. Thanks! ... View more

Hi @Turka02  Try disabling Lunch from Car from the Pandora Settings to see if this will help. You can disable this functionality using the following steps:  Open Pandora. Tap Profile. Next select the Settings gear in the upper right corner. Tap Advanced. Under Bluetooth for devices uncheck the box next to Launch from car. ... View more

Hi @jungfrau43! Welcome to community. I moved your post over to an existing thread  - How to add variety to a station. Depending on how many artists or tracks you've added as variety, you may need to tap View All to see a complete list. I'm happy to take a closer look though, can you let me know the station or stations you're having trouble with? Please include the artists that you've added that you may not be seeing now. Thanks! ... View more