Hi @karendonna - Unfortunately, I don't have a timeline yet. I do know that it is being investigated.  ... View more

Hi @Lester46  Thanks for posting! I see that you're currently subscribed to the free ad-supported Pandora service.  Since the ability to play songs on-demand is a feature of Premium. It looks like you're enabling a complimentary session of Pandora Premium on your computer, which allows you to interact with an advertisement in order to listen to content on-demand.  Because individual manufacturers are usually responsible for the implementation of the Pandora application, some devices may lack features found on other devices, like your computer. If you'd like to see Premium Access made available on Pandora for Roku, I suggest visiting our Feature Request board with this feedback.  Hope this helped to answer your question! 🙂 ... View more

Thanks for calling out that trend @privately @tacobravo and @buffalohead! I've updated my report to our engineers calling this out. We've also reached out to Roku for further help.  I'll make an update in this thread when I receive any new info.  Thanks again for your patience!  ... View more

Thanks for the info @tacobravo! 👍🏻 ... View more

Hi @Vinny2731! Thanks for posting.  Can you do me a favor and share a screenshot of the error message. If you need help with that, let me know.  Can you also tell me a little more about your phone: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Thanks! ... View more

Glad to hear it @Ushdaul! Have a great holiday! 😃🎉 ... View more

Hi @cfunk! Thanks for posting! I merged your message into a new thread I just created (Artist/Song Info not displaying on head unit)  because it seems like we have a few listeners experiencing a similar issue I've enabled a trace on your account to help us out. Can you confirm if this is happening while connected with Bluetooth or USB? If you're using Bluetooth, can you please repair the connection for me. To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device." Then refer to your car's manual for the best steps to reconnect the car system to your phone.  Also, can you let me know the current Pandora version you're on? Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Thanks for the help.    ... View more

Hi @Dianne! Thanks for posting. Can you tell me a little more about what is happening with your LG phone? I see that you were logged into Pandora today. Are you not able to log back in? Let me know.   ... View more

Hi @buffalohead and @tacobravo! Thanks for posting your experience to community!  I've added your reports to our ticket for this, we're currently investigating.  Can you let me know the following info about your Roku model: What is the model? What is the serial number? (Settings > System > About) What Roku software version is your device using? (Settings > System > About) What Pandora channel version are you on? (Highlight the Pandora channel icon and select the * key.) We also like to enable a Roku Report Tracker for your device. To begin, please first replicate the issue, then with the Roku remote, press the following commands: Press Home 5 times, then Back 5 times. This will display a dialog with an issue tracker number. We'll need the Issue ID and the Serial Number. Feel free to either take a picture of this report to share here or just let me know the info.  Below is an example of an Issue Report Tracker (Please note: the model is incorrect in this example. The model of your device will appear instead):                   Thanks for the help! ... View more

@weedpeople Thanks for the details on your Roku! @weedpeople / @privately Thank you for providing the tracker report! I've passed this along. Thanks for your patience in the meantime!    ... View more

Perfect, thank you! @Aaronzink  ... View more

Hi @Aaronzink! Do you happen to remember the time and date? This helps when we're looking through the logs.  Thanks! ... View more

Thank you @karendonna! This is very helpful. I update my report with this info.  Keep an eye out on this thread, I'll be making updates as they are made available to me.  Thanks again for your patience in the meantime.  ... View more

Hi @RenoSkier! Just wanted to confirm that you're receiving the same error message or if playback just stops? ... View more

Thanks for trying @privately!  @privately @weedpeople @RenoSkier  I'd like to gather some additional info with a Tracker Report via Roku. You'll need to first replicate this issue on your Roku and then use the following steps to enable the tracker.  After you've replicated the issue, with the Roku remote, press the following commands: Press Home 5 times, then Back 5 times. This will display a dialog with an issue tracker number. We'll need the Issue ID and the Serial Number. Feel free to either take a picture of this report to share here or just let me know the info.  Below is an example of an Issue Report Tracker (Please note: the model is incorrect in this example. The model of your device will appear instead):                   Let me know if you run into trouble with the report.  ... View more

Hi @Aaronzink and @karendonna! Thanks for posting to community and for reporting this issue with Sonos.  @Aaronzink I see that you've emailed our User Support team. If it's alright with you, I'm happy to help here in community.  I’ve enabled a trace on your accounts to help us better understand what’s happening. Would you both mind replicating this issue while the trace in enabled and letting me know the time and date.  In the meantime, I've created a report and passed this on to our engineering team to further investigation.  Thanks for the help and sorry for any inconvenience.      ... View more

Hi @privately and @weedpeople! Thanks for posting.  @privately Since you mentioned the same connection message, I moved your post over to another post: Roku - No Internet Connection Message to help keep things organized.  Thanks for providing your Roku model info.  @weedpeople Sorry to hear those troubleshooting steps via email support didn't help. We'll often start with standard troubleshooting to begin with since it wasn't clear in your initial email to us if these were performed or not.  Can you let me know the following info about your Roku model: What is the model? What is the serial number? (Settings > System > About) What Roku software version is your device using? (Settings > System > About) What Pandora channel version are you on? (Highlight the Pandora channel icon and select the * key.) In the meantime, I've created a ticket and passed your info along to our engineering team to further investigate.    Let me know.   Updated - Edit Comment - 11/24/2020 Removed beta version link - listeners reported that this did not help resolve the issue.           ... View more

Hi @kapple01! Thanks for posting.  Can you do me a favor and take a picture of both the views you are seeing? You can attach the screenshot here in your reply. It sounds like it may be a type of screensaver.  Are you using the remote to control Pandora or voice commands? ... View more

Hey @syoungbe! Thanks for posting.  Please check out my post above for more details on which devices have Premium enabled features.  There is a post in our Feature Request board requesting Premium integration with Bose Soundtouch. If this is something you'd like to see, feel free to give this idea a like by clicking on the ' ❤️'  or creating a new feature request with your idea.  Thanks for being part of community!  ... View more