Hi all!
I wanted to share an update that was shared with the moderation team.
Our web team has made some changes to the Pandora web experience that should improve your experience. You should not receive the ad blocker message when the ad blocker extension(s) have been disabled for Pandora.
While this experience continues to be under review, we appreciate any feedback that you may have if you continue to experience the ad block message. Please be sure to include the following information.
Are you using a Windows or Mac computer:
Browser:
Browser version:
Ad Blocker:
Thanks for your continued help to improve the Pandora listening experience! 🎶
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Hi all!
Just wanted to reach out to share an update. Our web team has made some improvement to the web experience. Moving forward, you should not see an ad blocker message with your Family Plan subscription.
If you do continue to have trouble with the ad blocker message with the Family Plan subscription, please let us know. We kindly ask that you include a screenshot of the message and your browser window in your reply.
Let us know if you have any questions about Premium or Premium Family. Thanks for listening to Pandora!
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Hi @Treppeda
Thanks for the follow. It's wonderful to hear you've been a long time subscriber and supporter of Pandora!
Sorry to hear this has been happening for so long. Sounds like you've tried a lot of troubleshooting over this time. Since I don't have any other steps that I believe would offer a quick resolution, I've gone ahead and passed along your experience to the appropriate engineering teams for further investigation.
Not sure if Android Auto is an option for your Mazda, but if it's available, it may offer a better overall experience in the meantime.
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This is great, thanks @LukasLongview. I've let the appropriate teams know about your experience and include your examples for further review. Thanks again!
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Hi @LukasLongview
Welcome to community! Sorry to hear this is happening with your Firestick TV.
Since you've already tried some troubleshooting I'm happy to report this to our engineering teams. Could you give me an example of one or two tracks that you've had this happen with recently. I'd like to include the songs with my report to call out your specific experience.
Thanks for your help with this additional info.
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Hi @Old_Guy
Welcome to the Ideas Board!
Thanks for stopping by with your feedback. This is one of those small things that can make life a little easier. The status of your post has been updated to Open Ideas.
Hope to see you around community more!
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Hi @Schwiftiest1
Welcome to community!
Sorry to hear that happened. I'm not a big fan of live versions either. I am happy to report this to the appropriate engineering teams. I like to include examples so that the teams have specific examples to investigate. Could you please let me know one or two tracks with the artist names that I can include.
Thanks for the help additional help!
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Hi @Treppeda
Welcome to community!
I started a new thread since the other one was a bit older. Can you tell me a little more about your experience:
Android Info:
Android OS:
Pandora version:
Connection:
Seems like you're connected via Bluetooth. Are you able to connect via USB in your vehicle to see if you have the same experience? This helps narrow down if it's related to Bluetooth.
Infotainment:
Are you connecting to
Android Auto
PandoraLink - Intergrated Pandora app in your vehicle
Bluetooth only - Meta data appears on the infotainment screen
Thanks for the extra details!
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Hi @UH60LCHIEF
Welcome to community!
Sorry for any trouble adding Pandora to your Sonos App. Unfortunately, we have little insight into the Sonos app, so there isn't any specific troubleshooting steps that we can offer.
If you haven't already, I would try:
Ensuring that the Sonos app is up to date
Uninstalling and reinstalling the Sonos app
Making sure your devices are on the same network
If you continue to have trouble, I recommend reaching out to the Sonos support team for further assistance.
Contact Form
Support Phone: (800) 680-2345
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Hi @Chopjaw
Welcome to community!
Looks like you may have been able to remove your devices from your account. Are you still having trouble with your Yamaha?
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Hi @Silly_Putty
Welcome to the Ideas Board!
Thanks for taking the time to visit and leave feedback. It's great to hear that you bring Pandora on the road with you. Ads based on your location is a great way to get to know the new areas you visit as your travel.
The status of your post has now been updated to Open Ideas.
Hope to see you around community more! Thanks again for stopping by!
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Hi @slsutherland1
Welcome to community!
Sounds like you've gone through some troubleshooting with the Care Team already. Sorry for any duplicate questions I may ask.
Let's start with some quick stats about your mobile phone:
Android OS version:
Android Auto version (current version is 13.7):
Pandora version:
You mentioned connecting through Bluetooth. Does your vehicle have the ability to connect via a USB cord? Wondering if a corded version offers a similar or different experience and help narrow down if this is related to Bluetooth.
Also, I'm assuming this is the stock stereo, and not a 3rd party installed stereo.
Thanks for the additional details.
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Hi @thlucas
Wonderful to hear that you're interested in integrating Pandora into your product. Unfortunately, the Community team has little insight into this, and I believe Pandora isn't currently exploring partnerships at the moment.
However, I have forwarded your post to the appropriate internal teams and notified them of your interest in using Pandora.
Thank you for taking the time to reach out.
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Hi @krutsch!
Congratulations on your new car! I hope you're enjoying it. 🙌
If you're new Mazda has CarPlay or Android Auto, that can be an alternative to Bluetooth or PandoraLink. It may also provide a better overall experience.
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Hi @iMakeUbetter
So wonderful to hear that you're enjoy Pandora so much. I'm so happy to hear it! Love your suggestion, unfortunately, bulk removing songs or duplicates is currently not a feature. Thanks for taking the time to visit. The status of your post has been updated to Open Ideas.
Thanks for being part of community!
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Thanks for the reply, @DjSterling.
While I have the trace enabled please continue to use Pandora as you normally would. When you next get this message, please let me know the date and time (including timezone) so that I can take a closer look at the log for anything unusual that may be occurring. Thanks!
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Hi @Spence12!
Thanks for visiting the Ideas Board with your feedback for CarPlay! The status of your post is now Open Ideas.
Hope to see you around the community more!
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Glad to hear you were able to access Pandora without having to re-log in, @NR10! Hopefully, that won't be a problem again any time soon. The device from 2023 may be the TCL, though I'm not entirely sure. Since you're back in without trouble, I don't want to disturb anything else. Of course, if you run into trouble again, please let us know. Have a lovely weekend!
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