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Hate when the music stops

DJKattzHouse
Local Performer

Do y'all just hate it when the music stops and you just want it to keep going like say a big beat came on and like it just stops I mean I wouldn't want it to stop🤔

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AdamPandora
Community Manager
Community Manager

@DJKattzHouse Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

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AdamPandora
Community Manager
Community Manager

@DJKattzHouse Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

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dmzman
Local Performer

On my smartphone, a Samsung S10e.  Pandora just stops at random. pressing the icon brings it right back only to a new song. 

AdamPandora
Community Manager
Community Manager

@dmzman To clarify, does the music stop when the app is backgrounded (while you are using other apps)?

Or does the music stop even when the Pandora app is open?

Let me know.

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stevefolkerson
Local Performer

Mine stops playing and does not play another song, i use my i phone and play it thur the bluetooth to my car

 

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AdamPandora
Community Manager
Community Manager

@stevefolkerson Sorry for any trouble listening to Pandora in your vehicle.

Could you provide the following information so I can investigate?

  1. What is the make, model and year of your vehicle?
  2. If you have an aftermarket stereo, what is the make and model of that device?
  3. What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)?
  4. How is your smartphone connected to your car? (Bluetooth, USB, Aux)
  5. Is your vehicle equipped with Android Auto or Apple CarPlay?
  6. Have you experienced this issue only when in the car, or also when listening on your phone outside the car?

Let me know and I'll be happy to follow up.

Use your mobile device only when conditions allow and as permitted by applicable law.

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keywest1
Local Performer

I'm using my Ipad. This is a new problem. Sometimes the music will stop in 10 minutes. This never happened so soon. I play my pandora all day. sometimes it will stop, but after hours of playing. How can this be corrected? 

 

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AdamPandora
Community Manager
Community Manager

@keywest1 Could you tell me a bit more about what is happening?

  1. Is there an error message when the music stops? If so, what does it say?
  2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

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