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pandora plus not playing on google hub max

Local Performer

I pay for pandora plus, but when I play pandora on my google hub max, it will only access the free version. I pay not to hear commercials, but I get them and limited skips even though I'm connected to my pandora account. Ideas or solutions?


mod edit: changing title for clarity

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Hi @TracyL8  thanks for posting to community!

It sounds like you may have more than one Pandora account. I checked the email associated with your Community/Pandora account and it's never been upgraded. 

If you have ad-free listening on another device. I would recommend verifying which email you're using to log in and then make sure you're signed into the same account on your Google Hub.

Let me know if you continue to have trouble.  Thanks again for posting to community! 🎧



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Local Performer
Problem is fixed, thanks!