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Charged but still hearing ads

Kfilipowich
Local Performer

I've been being charged and still here advertisement

 

Moderator Edit: Edited title for clarity

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Re: Charged but still hearing ads

AdamPandora
Moderator
Moderator

@Kfilipowich Our support team has taken a look and have informed me that the Pandora account your community profile is registered with is not currently upgraded.

If you signed up for Pandora Premium, then it is possible you did so on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message.

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Charged but still hearing ads

AdamPandora
Moderator
Moderator

@Kfilipowich Our support team has taken a look and have informed me that the Pandora account your community profile is registered with is not currently upgraded.

If you signed up for Pandora Premium, then it is possible you did so on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message.

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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