Charged but still hearing ads

[Kfilipowich]

I've been being charged and still here advertisement

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Kfilipowich Our support team has taken a look and have informed me that the Pandora account your community profile is registered with is not currently upgraded.

If you signed up for Pandora Premium, then it is possible you did so on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message.

Thanks for being a part of the community! 

[showthemlove]

My mother paid for one year of Pandora Plus in November 2020. She is still hearing ads. 

Can someone please look into her account. Get her some help and credit her for the 6 months that she has not been able to resolve this issue, please?

mod edit: removed personal email 

[AlyssaPandora]

Hey there, @showthemlove. 👋

Thanks so much for letting us know about this. Someone from our User Support team will reach out to you privately via email to see what's happening with her account.

Please keep an eye out for our message soon. If you don't see it yet, please be sure to check your spam / junk folder to make sure it didn't end up there.

We appreciate your patience during this process. 🎧

[Cjmintrone]

I signed up for pandora premium yesterday but I still hear ads? I signed out and then back in. I closed the app altogether as well. I checked to see if the payment went through. I checked in my Apple subscriptions as well. What else am I missing?!?

[AlyssaPandora]

Hi there, @Cjmintrone. 👋

Thanks for letting us know about this, and sorry for any inconvenience.

Someone from our User Support team has reached out to you via email to offer further assistance with your account and subscription. If you haven't received our email yet, please check your spam / junk folder to make sure it didn't end up there. 🎧

[Cjmintrone]

I do not have any emails in my inbox or junk folder. Can someone reach out again?

C.J. Mintrone

[AlyssaPandora]

@Cjmintrone Looks like you were able to respond to the email and we have followed up to your recent screenshot reply. Thanks again for your patience during this process. 🎧

[Franchivelasque]

I have that 5.00 without ads I just noticed there are ads coming out. name is franchi velasquez

[AlyssaPandora]

Hi there, @Franchivelasque. 👋

Sorry to hear that you're having trouble with this. Someone from our team will reach out to you via email to offer further assistance with your subscription.

Please keep an eye out by checking your spam / junk folder as well. Thank you for your patience during this process. 🎧

[Steetie]

I have a direct-billed account, and have for many years.  Very recently i started hearing ads when i listen on my phone, but not on my computer.  It's not a new phone. I logged out and back in, which didn't help. 

[LeonPandora]

Hi @Steetie, welcome to Community!

I moved your post over to this existing thread: Charged but still hearing ads

Someone from our User Support team will reach out to you privately via email to see what's happening with her account.

Please keep an eye out for our message soon. If you don't see it yet, please be sure to check your spam / junk folder to make sure it didn't end up there.

Thanks for your patience!

[Steetie]

Fyi, no one has reached out yet.  I check my spam folder regularly, so i know it hasn't hit there either. 

[mwhans]

I having been hearing ads with my Pandora Plus account

[LeonPandora]

Hi @mwhans, welcome to Community!

I've gone ahead and moved your post over to this existing thread: Charged but still hearing ads

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Carterfloors75]

I already have a subscription that I pay 5.99 for the plus version. Now I’m getting ads and I am not supposed to and I can’t replay songs either..when it asks if I want to upgrade I look at the options and the plus is one of my options..why is this an option when I am already subscribed to it?

[LeonPandora]

@Carterfloors75, nice to see you on Community!

I've moved your post over to this existing thread: Charged but still hearing ads

I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.