Charged but still hearing ads

[Kfilipowich]

I've been being charged and still here advertisement

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Kfilipowich Our support team has taken a look and have informed me that the Pandora account your community profile is registered with is not currently upgraded.

If you signed up for Pandora Premium, then it is possible you did so on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message.

Thanks for being a part of the community! 

[showthemlove]

My mother paid for one year of Pandora Plus in November 2020. She is still hearing ads. 

Can someone please look into her account. Get her some help and credit her for the 6 months that she has not been able to resolve this issue, please?

mod edit: removed personal email 

[AlyssaPandora]

Hey there, @showthemlove. 👋

Thanks so much for letting us know about this. Someone from our User Support team will reach out to you privately via email to see what's happening with her account.

Please keep an eye out for our message soon. If you don't see it yet, please be sure to check your spam / junk folder to make sure it didn't end up there.

We appreciate your patience during this process. 🎧