Thanks for the update, @Midair. I'm wondering about the ISP myself. Appreciate the update on your experience and I've passed this along to Samsung and Pandora for further investigation.  @Drewski1215 Sorry for the trouble with your Samsung! 😓 Unfortunately, I don't have any additional info at this time. Samsung and Pandora are working diligently to investigate this experience.    For anyone else who is experiencing this, please let us know the following info: Model of your Samsung TV Make and model of your modem / router The Internet Service Provider you use We appreciate your patience in the meantime.  ... View more

@JBSD  You mention this happening on your Sonos,  and it sounds like this is happening on another Pandora account on your Family Plan that isn't associated with your community profile.  I'm happy to look into this further and I believe I have located the correct account that you are referring to. To help with this investigation, can you please let me know the time and date you receive this message the next time it happens.  ... View more

Hi @Willyumkbooth! Thank you for posting to community! Sorry for any trouble with this in your Kia. Our engineering team is currently investigating this. I'd like to add you to our ticket. Can you please let me know the following: Make and model of your phone The Pandora version you're on (if you need help finding this let me know) The year of your Kia Thank you! ... View more

Hi @xanvta!  I checked in with the engineering team and they are still investigating this. Sorry for any inconvenience in the meantime.  ... View more

Hi @JBSD  I took a closer look at the playback for the Pandora account associated with your community profile last night (7/14/21) around the time you posted (10:00pm) and I do see 2 streams attempting to play at the same time. One from a web player, and one from an iOS device.  It sounds like that simultaneous streams warning was tripped on accident, which may happen from time to time when switching from one device to another. I've had this happen to me in on my own experience when switching from web to mobile.  If you continue to have trouble with this message, it may help to create a separate account for your mobile device. I see that you have open spots available with your Premium Family subscription. Let me know if you need help or further instructions with how to do that. ... View more

Hi @Midair! Thank you for posting your experience.  Do you still have the T-Mobile Internet Gateway available to you? Wondering if you can reconnect to the T-Mobile IG and try and replicate the same issue again on your TV.  This would be a great help! Thank you.    ... View more

Hi @texadian! Thanks for posting your experience! I moved your message over to an existing ticket that sounds very similar: Alexa Devices - Songs Cut Off Before Song Ends Our engineering team is investigating and I've included your info to our ticket for this. Thanks for your patience while we look into it.  ... View more

Hi @Zexxweb! Thanks for posting.  Sounds like you're using the Bose app to connect to your Bose Soundtouch. Since individual manufacturers are usually responsible for the implementation of the Pandora app, some devices may lack functionality for features like T-Mobile's Ad Free weekend.  For now, I would activate the offer on a mobile device and use a bluetooth connection to connect to your Bose Soundtouch. ... View more

Hi @Klmckenna! Thanks for posting to community.  Unfortunately, due to limitations with the Amazon Alexa integration, the ability to replay tracks is not available on Stations.        ... View more

Glad to hear it's working again, @Kpbhat2005! 🙌🏻 I actually hadn't removed any device yet, was waiting for the okay. Not sure what changed. Might have been a network thing, but unsure. If it happens again, let me know! ... View more

Hi @Bexxx and @carlman3! Thanks for posting your experience to community.  Can you let me know make of the Google Home devices you are using and if multiple people use the same set of devices in your home? ... View more

Hi @Kpbhat2005! Thanks for posting.  Several other listeners on this thread have said that removing the device association has helped them. @Manek found success by unplugging the ethernet cable and plugging it back in (if this applies to your model). I can start by removing the device association from my end have you run through the set-up once again.  Let me know if you'd like to give it a try.  ... View more

Good tip, @Manek! Thanks for following up. I'm glad you were able to log back in and start listening. 🙌🏻 ... View more

Hi @AndyA! Thanks for the follow up.  I've enabled a trace on your account to help us investigate. I'll need you to try and use Pandora as you normal would while this trace is active. It looks like you may have uninstalled and reinstalled the phone recently but would you mind doing this once more while the trace is enabled.  Can you try the following: Remove the Bluetooth pairing with your car. Please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device." Uninstall the Pandora app Reinstall the Pandora app Reconnect to your vehicle Thanks for the help! ... View more

Hi @MusicFan0104! Thanks for the examples. I think I see what may be happening. I've passed this along to our Collections team for further review. Give it about a week-ish, (don't quote me on this 🙃) to give them time to review, and then try again. Let me know if the experience has changed.     ... View more

Hi @Manek! Happy Friday! I've gone ahead and removed the Yamaha device association with your account on my end. This may not take effect instantly, but when it does, you'll be automatically logged out. When this occurs, you'll need to go through the set-up on your Yamaha once again and try to log back into Pandora. If you continue to receive the error message, please let me know. Thanks! 😊 ... View more

Thanks for letting me know, @RustySwords! Thought maybe something had happened. 😓 Have a great Friday! 🙌🏻 ... View more

Hi @TabithaBB! Thanks for posting to community.  If you are receiving the message, "Your Pandora Account is currently playing on another device," or "Someone else is listening," then more than one device is streaming from your account at the same time.  While your Pandora account can be logged into as many devices as you like, they can't be playing at the same time. Regardless of your subscription level, the revenue from one Pandora account only covers the cost of one stream from one device. Additionally, while you can group your Sonos speakers to allow for a single Pandora account to be heard in multiple locations, only one stream (a single station, playlist, etc.) can play across the grouped speakers at the same time. I checked the Pandora account associated with your community profile and I do see that 2 devices are attempting to play from this account at the same time. One from the Sonos and one from the Pandora desktop app. Looks like one device is playing 'Spa Chill Radio' while the other is playing 'Radiohead Radio'. If you were switching devices, be sure to press pause on one before pushing play on the other. From time to time the message can be tripped on accident when switching devices, and you can disregard the message.   If you believe this is an unauthorized user, then we can take some steps to help protect your account. This will require resetting your password and signing you out of all devices. It's more effective than simply changing your password. Let me know.  ... View more

Hi @Manek! Thanks for posting. I've moved your message over to an existing thread: Yamaha - Error message: "Access Error" It's not possible to remove devices on your end at this time, but I'm happy to help and remove this association for you as it has helped some of the other listeners on this thread.  Keep in mind, your content, like Stations, are saved through your Pandora account and not on any specific device. Once removed, this will automatically log you out and you'll need to run through the set-up once again. If you'd like to me to continue with this, let me know. You can tag @TannerPandora to catch my attention when I'm online. ... View more