Hi @mdahnke36! Thanks for posting to community.
I’ve enabled a trace on your account to help us better understand what’s happening. While this trace is enabled, let's start with a few steps.
Sounds like you've already done a factory reset, but if you haven't checked, make sure your device has the latest firmware by checking for any new updates.
Also, if you're TIVO is connected through Wi-Fi, try connecting it with an Ethernet cable to see get the same error message. And I would recommend rebooting your modem and router, then restarting your TIVO.
Let me know how it goes.
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