Hi @mschu! Thanks for posting.  Can you tell me a little more about your vehicle? What is the make, model and year of your vehicle? If you have an aftermarket stereo, what is the make and model of that device? Can you tell me the Pandora app version (let me know if you need help finding that)? In the meantime, can you try reconnecting your bluetooth connection.  To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device." Once you've done so, refer to your car's manual for the steps to reconnect the car system to your phone. Using the Voice Commands for your unit (if available) is often the easiest way to do this. Let me know how it goes.    ... View more

Hi @Ushdaul! Thanks for posting.  I checked your account and I'm not seeing anything that would cause this on my end. I can report this over to our engineering team. However, I would like to remove all the devices associated with your account first, to see if it will help. I do see quite a few devices dating back to 2014. Let me know.  Also, are you playing Pandora on another device prior to starting in your car? Is Pandora in the background of your mobile when you connect to Android Auto? Thanks for the additional info.  ... View more

Hi @lancerogers_rpc! Thanks for posting.  Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model? Is there an error message? If so, what does it say? Can you provide me with a screenshot/ photo of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) Let me know.  ... View more

Hi @Gonjohn666! Thanks for posting. The Pandora account associated with your community profile is not upgraded to a paid subscription, and has not been upgraded in the past.  Sounds like you may have another Pandora account under a different email address. I've gone ahead and created a support case for you. One of our User Support agents will be reaching out via the email associated with this account to follow up.  Please be on the look out for their email.  ... View more

Thanks for the info @MediaMonkey! I've relayed this info over to our engineers so they can investigate further.  Thanks for your patience in the meantime.  ... View more

Thanks for the follow up @RJF2! I get it and hope you enjoy your Yamaha amp! 👍🏻 ... View more

Hi @MediaMonkey! Thanks for posting. Sorry to hear that Pandora is crashing.  I've enabled a trace on your account to help us investigate. While the trace is enabled, can you please uninstall and reinstall the Pandora app. Note: you'll need to be signed into your Xbox Live account.  Go to My games & apps from the home screen and highlight Pandora from the list of apps. Press the menu button on your controller. Select Uninstall. Choose Uninstall all to confirm that you want to uninstall the app. Then, reinstall the app: From Xbox's Home, go to Store and either select Browse apps > Popular music apps or search for Pandora to download the app. When the download is complete, you can find Pandora again in the My games & apps section. Once you reinstall, can you reproduce the crash and let me know the date and time it happened. Also, please include the following info about your Xbox: Could you tell me what OS version your Xbox One is on? (To find that, go to Settings > System > Console info.) What version of the Pandora app are you on? (You can find that in the Pandora app in Settings, underneath Terms of Use.) Thanks for your help with this! ... View more

Hi @ditag88! Thanks for posting your experience.  This is definitely interesting, especially since it's happening on multiple devices. I'm curious to know if you have the same issue when using AirPlay.  In the meantime, I've created a ticket to pass on to our engineers, so they can take a closer look.  ... View more

Hi @ThChrMn! Thanks for posting.  Yamaha MusicCast doesn't support Pandora Premium features at this time. Pandora Premium is available on our website, as well as the devices listed here. For your stations, can you clarify if the tracks playing are unrelated to the station? Can you give me an example of a station this is happening on so I can take a closer look? Let me know.  ... View more

@RJF2 If you get a hold of someone from Yamaha support, I'm curious to know what they say. Feel free to follow up. 👍🏻🙂 ... View more

Hi @LoraM! Thanks for posting. I moved your message over to an existing post since you mentioned being connected via Bluetooth only: Pandora 'Accessory Mode' via Bluetooth Only Let's try the following steps to see if they will help. First, make sure you're on the latest version of Pandora. Then use the following steps: Open Pandora. Tap Profile. Next, select the Settings gear in the upper right corner. Then tap Advanced. Under Bluetooth for devices, toggle the 'Enable Launch From Car' button off to disable this. Once disabled, try launching Pandora via Bluetooth only and let me know if you continue to get the accessory screen.  Hope this helps. ... View more

Hi @RJF2! Thanks for posting. You are correct, at this time, we can only offer Pandora services to listeners located in the United States.  Can you tell me more about what is happening? Do you receive an error message when trying to connect? If so, can you tell me what it says? Can you share a picture of what you're seeing? Since your receiver is a Japanese model, I would check to see if there are any regional settings on the device that can be changed.  Let me know how it goes.  ... View more

Hi @gr1! Thanks for posting.  I’ve enabled a trace on your account to help us better understand what’s happening. While the trace is enabled, can you please uninstall and reinstall the app on your phone.  Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app. Then re-install Pandora via the App Store on your device. Then, log back, reproduce the the stopping and let me know the time and date it happens. I can take a closer look.  Thanks for the help.  ... View more

Hi @dar! Thanks for posting.  I'd encourage you to use more Thumb feedback to help Pandora craft the sound you are trying to achieve and vary the playlists on this station.  Pandora stations adapt with every song to try to find the right music for your stations. Without Thumb info, Pandora has to guess what songs you like or don't like. Thumbs are station specific, so feel free to thumb up and down accordingly. Giving a Thumb rating on one station will not affect any of your other stations and you can always edit your thumbs.  In this case, I would recommend thumbing down any Chris Stapleton songs you don't want to hear and continue to thumb up the songs you do want to hear.  Another option would be to remove the thumbs up you gave to that particular song. However, I do suggest that you go with option 1.  If you need steps on how to edit your thumbs, let me know. Hope this will help craft the station more to your liking.  ... View more

Hi @Chase0627! Thanks for posting. Looks like you're using the integrated Pandora app located in your cars head unit. Unfortunately, our paid Pandora Plus and Pandora Premium subscription features are not compatible with your vehicle.  We are actively working on making these features available on more devices.  For now, you can enjoy Pandora subscription benefits in your car by connecting your phone via a standard Bluetooth, auxiliary (AUX) connection or using Pandora via CarPlay/Android Auto if your car comes equipped with this.   Use your mobile device only when conditions allow and as permitted by applicable law. ... View more